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PANGAEA’s Response to Recent WiFi Signage Concerns

Letter to the Editor,  submitted by Ron Walters, Executive Director of PANGAEA Internet

Published in the Tryon Daily Bulletin, Wednesday, December 10, 2014

To the editor:

I am writing to correct the Wi-Fi story that appeared on the Tryon Daily Bulletin front page on Nov. 26, 2014.

At the May 20, 2014 Tryon Town Council meeting, PANGAEA presented a proposal to install signage indicating free Wi-Fi availability and to designate five parking spaces on McCown Street as Wi-Fi hot spot parking. The motion was approved unanimously “to allow PANGAEA to use five parking spaces on McCown Street designated as PANGAEA Wi-Fi Hot Spot and signage subject to Town approval” (May 20, 2014 meeting minutes).

A detailed Signage Plan and Zoning Permit Application showing locations, design, and dimensions was presented to the town. Modifications were requested and the application was re-submitted. The application was approved by the town manager on Sept. 16, 2014.

That being said, PANGAEA is a long time community partner and we will gladly work with the town to address any concerns about the Wi-Fi signage. We are very excited about the number of people using the Wi-Fi parking spaces and the Tryon free Wi-Fi system since the signs went up.

There are three purposes of the free Wi-Fi signs:  1) informational (indicating the availability of free Wi-Fi), 2) safety (indicating a safe place to park to access the internet), and 3) support (indicating to contact PANGAEA with comments or service issues).  The signs are not intended to be advertising for PANGAEA Internet.

As background, PANGAEA Internet is a 501(c)(3) nonprofit company that has raised and spent nearly $4 million building a high-speed fiber optic Internet system in Polk and Rutherford Counties.  Many community leaders are serving or have served on our board of directors.  Our mission is to enhance the quality of life and economic development of our area by providing extremely reliable and fast internet service for education, government, health care and commercial businesses.

Every Tryon downtown development strategic discussion that I’ve heard has included the need for increased internet access. In 2014, we started a project to utilize our fiber network to provide free Wi-Fi in downtown areas.  The goal was to provide free Wi-Fi access to visitors (bring people downtown and keep them here) as well as provide a safe place for people to park and access the internet for texting, maps, web searches etc.

Therefore, in early 2014 PANGAEA deployed 12 access points throughout the Tryon downtown area and we are providing free Wi-Fi.  In fact, the free Wi-Fi bandwidth was recently tripled to 3 MB download and 1 MB upload. As the project is part of our community based mission, PANGAEA paid for 100 percent of the signs and sign installation as well as the Wi-Fi equipment and bandwidth/transport.

We welcome comments or suggestions on how we can continue to utilize our network to improve Tryon.

PANGAEA expands community Wi-Fi access points, bandwidth

IMG_0075 cropped copy
Published 10:00pm Monday, November 17, 2014
By Claire Sachse
claire.sachse@tryondailybulletin.com

Internet access has become a little easier and more convenient for the business traveler, tourist or Polk County resident visiting Tryon. In October, PANGAEA Internet, a non-profit Internet service provider based in Tryon, launched free Wi-Fi access points throughout downtown Tryon, marked by newly-installed signs at parking spaces along McCown St., by Side Street Pizza and at Tryon Town Hall.

The free outside service offers three MB download speed and one MB upload speed, a tripling of bandwidth from what was previously available. Twelve antennae throughout Tryon provide the hotspots, or access points. Mobile devices, such as phones, tablets and personal computers with Wi-Fi capability can access the service.

“Part of our mission is to focus on improving Internet availability and enhancing the economic development potential of this area. Providing community Wi-Fi is our most recent project,” said Ron Walters, PANGAEA’s executive director.

Walters also noted that the company is also conducting a limited trial in Saluda with an antenna on the roof of the library that the public can use to access the Internet.

The company installed signs at parking spaces in Tryon, according to Walters, because this gives the business visitor or tourist a safe place to access maps or email within sight of the antenna.

“This is a real asset for visitors and tourists,” said Walters.

When visitors connect to the free service for the first time, a “splash page” will appear. If visitors wish to purchase higher speed service, they will be directed to use a credit card or PayPal to complete that transaction.

Now in its 11th year, PANGAEA Internet offers high-speed fiber optic Internet service to more than 140 locations in Polk and Rutherford Counties. Its customers include businesses, healthcare, education, and government agencies. PANGAEA also sells wholesale Internet to residential Internet service providers.

Walters said that the company hopes the community will provide feedback about their experiences with these access points.

What’s Happening at PANGAEA Internet (November 2014)


What’s Happening at PANGAEA Internet

In This Issue

Quick Links
Network Map 

Meet the Board

Rhonda Owens, Director

Rutherford County has done business with PANGAEA Internet for the past 7 years with great success. Currently all county government offices are connected to PANGAEA’s fiber. Rhonda has been with Rutherford County for 30 years and worked in the Finance Office and Information Technology. For the past 7 years she has served as IT Director. She is married, has two children, and lives in Forest City.

Customer Referral Program

PANGAEA Internet is available to all commercial customers that are near our fiber route.  (See our Network Map.)  If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200!!!  Click this link to fill out the form.

Stay Connected

Board Officers

Jim Edwards, President

Joe Crowder, Secretary

Harry Grymes,Treasurer

Board Directors

Chris Braund

Jeff Byrd

Rhonda Owens

Marche Pttman

Russ Pitts

Staff

Ron Walters, Executive Director

Stu Davidson, Operations Director

Doug Dickerson, Network Operations Associate

Carolyn Whitehead, Office Administrator

Contract Support

Jody Gill, CPA Accounting & Reporting

Sean O’Connell, Network Technician

We Have a Winner!

Congratulations to
Scott Warren
IT Director at
CooperRiis Healing Community
 in Mill Spring, NC.
 
Scott is the Mini iPad winner of our Facebook Social Campaign that ended October 31, 2014.
We would like to extend a HUGE THANK YOU to all who participated this year!  Keep an eye on our Facebook page for future promotions!

Testimonial Winner!

Congratulations to our fourth quarter winner of a
$200 Invoice Credit
 
Billy King
 of High Tech House Call
in Tryon, NC.
Read Billy’s testimonial on the Testimonial Page of our website.
If you  haven’t already submitted a customer testimonial, please take a few minutes and give us your feedback.  Just click this link
and provide a few sentences regarding how PANGAEA Internet has impacted your          organization.  The drawing is conducted quarterly.

Welcome to our New Customers

B &W Fiberglass (Forest City – New Location)
Trelleborg (Rutherfordton)
Washburn Realty (Rutherfordton – New Location)
Wayne Wire Die Company (Columbus)
Drop In Food Stores (Forest City)
Major Lee’s, Inc. (Forest City)
Advent Internal Medicine (Tryon)

Tryon WiFi Signage

In 2014, PANGAEA Internet deployed twelve WiFi access points in downtown Tryon.  A WiFi parking area was recently designated on McCown Street to make WiFi more accessible and safer for residents and visitors.

 

PANGAEA WiFi is a free service which was launched as part of PANGAEA’s strong community focus and nonprofit mission. The free service bandwidth level was recently increased to 3 MBPS (megabits per second) download and 1 MBPS upload.   In addition, PANGAEA offers a paid WiFi service for more frequent and heavy users.   That service level is 10 MBPS download and 2 MBPS upload.

Did You Know?

Nothing seems to bother fiber optics. Because fiber optical cables carry light instead of electricity, they are not disturbed by changes in the temperature, rain, cold, or virtually any other environmental condition.

 

When it comes to bandwidth, fiber is king. A single fiber is capable of transmitting 250 million phone conversations every second. One mile of fiber weighs about 1/4th of a pound whereas copper cable with the same information-carrying capacity would weigh 33 tons.

 

Optical fiber phone lines cannot be bugged or tapped.

 

A fiber is thinner than a human hair.

75 S. Trade Street, Suite C
Post Office Box 340
Tryon, NC 28782
(828) 859-3072
Copyright © 20XX. All Rights Reserved.
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PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

PANGAEA Internet’s “What’s Happening” (August 2014)

In This Issue

Quick Links

Meet the Board  
Harry Grymes, Director

“My involvement with PANGAEA began when e-Polk,Inc was formed in 2001. As a local community banker, I was able to provide a loan for equipment for this exciting new enterprise.

Since those earliest days, it has been extremely gratifying to witness and participate in the growth and success of PANGAEA as a business customer, and board member.

Our mission to deliver affordable, reliable connectivity to our region to enhance and improve economic development, quality of life and innovation for our region is as important today as it ever was.”

Customer Referral Program
 
PANGAEA Internet is available to all commercial customers that are near our fiber route.  (See our Network Map.)  If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200!!!  Click this link to fill out the form.

Board Officers
Jim Edwards (President)
Joe Crowder (Secretary)
Harry Grymes (Treasurer)
Board Directors
Chris Braund
Jeff Byrd
Rhonda Owens
Marche Pittman
Russ Pitts
Staff
Ron Walters, Executive Director
Stu Davidson, Operations Director
Carolyn Whitehead, Office Administrator
Contract Support
Jody Gill, CPA, Accounting & Reporting
Sean O’Connell, Network Technician 

 
Enter to Win a Valuable Prize
With just a
 few clicks, you can be entered to win an iPad Mini!
Click  HERE to enter the sweepstakes.
 
Contest ends October 31, 2014.

Testimonial Winner!
 
Congratulations to our third quarter winner of a $200 Invoice CreditRyan Rogalski of Sotheby’s International Realty.  Read Ryan’s testimonial on the Testimonial Page of our website.
 
If you haven’t already submitted a customer testimonial, please take a few minutes and give us your feedback.  Just click this link and provide a couple of sentences regarding how PANGAEA Internet has impacted your organization.  The drawing is conducted once each quarter.  

Welcome to our New Customers

 
Trial Program Provides Free WiFi to Local Students

The Town of Forest City, Rutherford County Schools, PANGAEA Internet, and Facebook Inc. have launched a pilot program to deliver free WiFi access to students who live in the Rutherford County School District. The first phase is aimed at 75-100 homes in the neighborhood surrounding the Rutherford Opportunity Center in Forest City.

 

“PANGAEA Internet’s nonprofit mission is focused on improving our community, and as Rutherford County’s premier fiber optic internet service provider, we understand the impact that wireless access can have on businesses and families alike,” said Ron Walters, executive director of PANGAEA Internet. “We are delighted to be a partner in this joint initiative to invest in our region’s students by extending access to their homes.”

See the full news report below: 

Click to Watch the News Report

 

Grant Funds at Work in the Polk County Industrial Park

Installation is underway to provide our high-speed fiber optic internet service to Wayne Wire Die Company located in the Polk County Industrial Park in Columbus. 

 

The grant from the Polk County Economic and Tourism Development Commission enables PANGAEA Internet to extend its “Speed of Light” fiber optic internet service throughout the industrial park.  The extension of service will also be available to Timken Company, Polk Vocational Services, and Waste Industries (formerly All Bright Sanitation).

 

PANGAEA Internet | staff@e-polk.org | http://www.pangaea.us
75 S. Trade Street, Suite C
Post Office Box 340
Tryon, NC 28782
(828) 859-3072
Forward this email

This email was sent to ronw@e-polk.org by carolyn@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

PANGAEA Internet Receives Grant from Polk County Economic and Tourism Development

FOR IMMEDIATE RELEASE

Polk ETDC Grant Enables PANGAEA Internet to Serve Polk County Industrial Park

TRYON, NC / August 4, 2014 – PANGAEA Internet (PANGAEA), the leading commercial provider of high-speed fiber optic internet service for Polk and Rutherford Counties, has received a grant from the Polk County Economic and Tourism Development Commission (ETDC). The grant will enable PANGAEA to extend its “Speed of Light” fiber optic internet service throughout the Polk County Industrial Park in Columbus.

Pictured from left to right:  Ted Owens, Chair, Polk County Board of Commissioners; Ron Walters, Executive Director, PANGAEA Internet; and Ambrose Mills, Chair, Polk County Economic & Tourism Development Commission.

The extension of service will be available to Wayne Wire Die Co., Timken Co., Polk Vocational Services, and Waste Industries (formerly All Bright Sanitation), providing nearly 150 employees of these companies with high speed and reliable internet access. “We are excited about extending service to the Industrial Park and enhancing the economic development potential of Polk County,” said PANGAEA Executive Director Ron Walters. “We really appreciate this grant from ETDC.”

The grant will be used to defray the costs of installing fiber optic cable and extending service to the Industrial Park. “Offsetting the expense of installation removes a hurdle that companies in the Industrial Park would have faced in order to obtain fiber optic internet access,” according to Walters. “Now, these businesses will be able to cost effectively upgrade their operations and serve their customers more efficiently.”

PANGAEA Internet (pan-GEE-ah) is a non-profit provider of high-speed fiber optic internet service. Our network currently serves customers at over 140 locations across Polk and Rutherford Counties, including public school districts, city and county governments, health care facilities, and local businesses. Visit us online at www.pangaea.us, or contact Executive Director Ron Walters at 828-859-3072.
# # #

Pilot Program Launched to Provide Free WiFi to Local Students

FOR IMMEDIATE RELEASE (Contact Ron Walters at 828-859-3072 or ronw@e-polk.org)

Town of Forest City, Rutherford County Schools, PANGAEA Internet, and Facebook Launch Pilot of Free Wi-Fi Program for Local Students

TRYON, NC (July 17, 2014)  The Town of Forest City, Rutherford County Schools, PANGAEA Internet, and Facebook Inc. announced today that they are launching a pilot program intended to deliver free Wi-Fi access to students who live in the Rutherford County School District. The first phase of the pilot will launch immediately, testing solutions for delivering free Wi-Fi to 75-100 homes in the neighborhood surrounding the Rutherford Opportunity Center in Forest City.

The Forest City neighborhood was selected with the assistance of Rutherford County Schools, in part because of its high concentration of students. In 2011, the school system introduced a 1:1 initiative to provide a personal laptop to every middle and high school student. Administration officials have found, however, that nearly half of the 6,000 students who have received a laptop do not have Internet access at home. The new Wi-Fi network is intended to enable these students to take full advantage of the 1:1 program, using the Internet both at school and at home.

The first-phase Wi-Fi network is now live and can be accessed by joining the “Connect” network in the covered area. During the first phase, the Town of Forest City is providing space and power for the Wi-Fi end points, Facebook is providing the Wi-Fi end points themselves, and PANGAEA is providing the network signal. Future phases of the pilot will focus on expanding access to more students in the Rutherford County School District and on improving the performance of the network.

“It’s heartwarming to see a local business, the non-profit community, the school system, and the town come together to provide such an important service to our students and help them develop the skills they need to succeed in the 21st century,” said Forest City Mayor Dennis Tarlton. “This joint initiative is the perfect example of what makes Forest City such an exceptional place to live and work. This is a great opportunity for the citizens of Forest City.

“One of the pillars of the 1:1 initiative is to ensure equal access to digital information for all students,” said Dr. Janet Mason, superintendent of Rutherford County Schools. “We are thrilled to have partners like Facebook, PANGAEA Internet, and the Town of Forest City who share this vision and are enabling us to take another step toward delivering on our promise. When you can utilize technology to enhance educational opportunities for our county’s young people, everybody wins.

“PANGAEA Internet’s nonprofit mission is focused on improving our community, and as Rutherford County’s premier fiber optic internet service provider, we understand the impact that wireless access can have on businesses and families alike,” said Ron Walters, executive director of PANGAEA Internet. “We are delighted to be a partner in this joint initiative to invest in our region’s students by extending access to their homes.

“Connectivity can open up new opportunities for everyone, and we’re excited to partner with Forest City, the Rutherford County School District, and PANGAEA Internet to help bring that access to more of Forest City’s students,” said Keven McCammon, site manager for Facebook’s data center in Forest City. “Facebook has called Forest City home for more than three years now, and we are proud to be able to help the community continue to invest in its future.”

About PANGAEA Internet
PANGAEA Internet is a non-profit provider of high-speed fiber optic Internet service. Its network currently serves customers at over 140 locations across Polk and Rutherford Counties, including public school districts, city and county governments, health care facilities, and local businesses. Learn more: www.pangaea.us

About Forest City, NC
Forest City was incorporated as Burnt Chimney in 1877, and the name was changed to Forest City in 1887. The population of Forest City is 7,450 and it is the commercial hub of Rutherford County. Forest City is situated in the foothills of the Blue Ridge and Smoky Mountains of North Carolina. Learn more: www.townofforestcity.com

About Rutherford County Schools
Rutherford County Schools serves approximately 9,000 students through five high schools, three middle schools, and ten elementary schools. The system also has pre-school programs, a middle grade alternative program, a high school alternative program, and an early college program. Its mission is to prepare all students for lifelong learning in a global community by partnering with families and communities, providing rigorous academic and career preparation experiences, and promoting a safe and nurturing school environment. Learn more: www.rcsnc.org

About Facebook
Founded in 2004, Facebook’s mission is to give people the power to share and make the world more open and connected. People use Facebook to stay connected with friends and family, to discover what’s going on in the world, and to share and express what matters to them. Learn more: www.facebook.com/ForestCityDataCenter

PANGAEA Internet’s “What’s Happening” (June 2014)

In This Issue

Quick Links

Meet the Board
Joseph Crowder, Secretary

I am honored to have served on PANGAEA’s Board of Directors for the past nine years and to have been a part of the company’s growth from an original run of 7 miles of fiber-optic cable to almost 200 miles today.  Most importantly, PANGAEA has stayed dedicated to its mission of improving the quality of life and stimulating economic development in Polk and Rutherford counties.   

Testimonial Program
 
If you have not already submitted a customer testimonial, please take a few minutes and tell us how PANGAEA Internet has impacted your organization.  Every quarter, all customers who have submitted testimonials will be entered into a drawing to receive a $200 invoice credit!  Click this link to submit a testimonial.

Customer Referral Program
 
PANGAEA Internet is available to all organizations that are near our fiber route.  (See our Network Map.)  If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200!!!  Click this link to fill out the form.

Board Officers
Jim Edwards (President)
Joe Crowder (Secretary)
Harry Grymes (Treasurer)
Board Directors
Chris Braund
Jeff Byrd
Keven McCammon
Rhonda Owens
Marche Pittman
Russ Pitts
Staff
Ron Walters, Executive Director
Stu Davidson, Operations Director
Carolyn Whitehead, Office Administrator
Contract Support
Jody Gill, CPA, Accounting & Reporting
Sean O’Connell, Network Technician
Douglas Dickerson, Network Engineering Intern

Enter to Win a Valuable Prize
 
With just a few clicks, you can be entered to win an iPad Mini! 
 
Click HERE to enter the sweepstakes. Contest ends October 31, 2014.

Free OWLS Tickets Available
 
We have several premium seat tickets to the Forest City Owls baseball games.   If you would like to attend a free game, please email Carolyn by clicking here.  The tickets are good for the remainder of the season, with the exception of July 7.  

CUSTOMER APPRECIATION NIGHT
Thank you to all who joined us for our first annual Customer Appreciation Night at the ball game!  Click any of the photos below to view the full album.
   

PANGAEA INTERNET FUNDS SCHOLARSHIPS
PANGAEA Internet has provided $1,000 in scholarship funds for students attending the Isothermal Community College Data Center Institute. 
Ron Walters, Executive Director of PANGAEA Internet (center), was on campus on Wednesday, June 4, to speak to the most recent Isothermal Data Center Institute class.  The recipients of the scholarships (left to right) are Chris Sims, Thomas Crawford, Brandon Tipton, and Michelle Taylor.  (Not pictured:  Seth McCall, Allie Bostic, and Brendan McEnnerney)
For more information on the Data Center Institute, contact Rebecca Haney at 828-395-1305.

Introducing Doug Dickerson
 
  
PANGAEA Internet is happy to introduce our Network Engineering Summer Intern, Doug Dickerson.  Doug will soon graduate from Blue Ridge Community College with an associate degree in Computer Networking and Computer Programming. In the Networking program he studies Cisco products and design and Windows and Linux Administration. In Computer Programming he learns about Java, C++, C#, and databases. Doug has also taken classes in web site design and programming.

As an intern for PANGAEA, Doug works closely with Stu Davidson, Operations Director, to learn how to implement a high speed fiber network, make fiber connections, and configure the equipment used to make all that work.  He is also learning about the set up of the wireless service in the town of Tryon.  Doug says, “It has been a fantastic opportunity for me to be able to work with the people here at PANGAEA Internet.  Everyone there has helped me learn new things and given me the ability to compliment my course of study with actual hands on experience.”

PANGAEA Internet | staff@e-polk.org | http://www.pangaea.us
75 S. Trade Street, Suite C
Post Office Box 340
Tryon, NC 28782
(828) 859-3072
Forward this email

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PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

PANGAEA Internet’s “What’s Happening” (April 2014)

Stay Connected

Like Us on Facebook
Follow us on Linkedin
In This Issue

Quick Links

Meet the Board 
Jim Edwards, President
“As a founding member of the Board, I am proud to have been a part of the growth of PANGAEA’s broadband service to Polk and Rutherford counties.

The benefits to our educational institutions, local governments, businesses and others have been tremendous, and more good things are on the horizon.”

Customer Referral Program
 
PANGAEA Internet is available to all organizations that are near our fiber route.  (See our Network Map.)  If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200!!!  Click this link to fill out the form.

Board Officers
Jim Edwards (President)
Joe Crowder (Secretary)
Harry Grymes (Treasurer)
Board Directors
Chris Braund
Jeff Byrd
Keven McCammon
Rhonda Owens
Marche Pittman
Russ Pitts
Staff
Ron Walters, Executive Director
Stu Davidson, Operations Director
Carolyn Whitehead, Office Administrator
Contract Support
Jody Gill, CPA, Accounting & Reporting
Sean O’Connell, Network Technician

Summer Internship Available (Network Engineering)
 

PANGAEA Internet is looking for a Network Engineering summer intern.  This is a paid summer internship program and will be located at the PANGAEA Internet office in Tryon, NC.  

 

Click here to view the Position Description.   

 

All interested candidates should submit a cover letter and resume to Ron Walters, Executive Director at ronw@e-polk.org.

OUR MARCH MADNESS WINNER
 
Carl Classen
County Manager
Rutherford County, NC

Carl Classen, County Manager of Rutherford County, is the winner of a $100 Amazon Gift Card.  But wait, it gets even better . . . Carl is not the only winner because he is going to donate the gift card to the Rutherford County Animal Shelter in honor of his family dog, Emily.  

 

Congratulations Carl and thank you to all of our customers who participated this year.

Testimonial Winner! 
Our second quarter testimonial winner of a $200 Invoice Credit was 
Cindy Edwards of Forest Edwards Insurance.  Read Cindy’s testimonial
 on the Testimonial Page of our website.

If you haven’t already submitted a customer testimonial, please take a few minutes and tell us how PANGAEA Internet has impacted your organization.  Every quarter, all customers who have submitted testimonials will be entered into a drawing to receive a $200 invoice credit!  Click this link to submit a testimonial.

Enter to Win a Valuable Prize
Coming in May . . .  PANGAEA Internet will launch a
“Like Us on Facebook” Sweepstakes.
With just a few clicks, you will be entered to win a great prize.  Keep an eye on your inbox for a chance to enter the drawing.

           

Broadband Communities 2014 Summit
PANGAEA Internet was the first Cornerstone Award winner in the fiber network era. Ken Rossen was the “cornerstone” Executive Director of e-polk/PANGAEA Internet in 2004.

 

As an attendee of the 2014 Summit of Broadband Communities our Executive Director, Ron Walters, had this to say:

  “Since winning the Cornerstone Award in 2004, PANGAEA Internet’s nonprofit fiber network has grown tremendously and the Summit always provides a great opportunity to meet potential partners to help us sustain our momentum and dramatic community impact.”

 

 
Come visit us at the Rutherford Business Showcase on Thursday, May 22, at Isothermal Community College, Foundation Performing Arts & Conference Center in Spindale.

PANGAEA Internet Launches Wi-Fi Trial in Downtown Tryon
 

PANGAEA Internet has recently launched a trial Wi-Fi service in downtown Tryon. The trial period will extend through the end of 2014 and is intended to evaluate Wi-Fi technology, determine coverage areas, and gauge consumer demand. 

Wi-Fi coverage is offered between Tryon Town Hall/Rogers Park and the PANGAEA office near Side Street Pizza.   Click here to read the full story.  

PANGAEA Internet | staff@e-polk.org | http://www.pangaea.us
75 S. Trade Street, Suite C
Post Office Box 340
Tryon, NC 28782
(828) 859-3072
This email was sent to ronw@e-polk.org by carolyn@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

PANGAEA Internet Launches Wi-Fi Trial in Downtown Tryon

FOR IMMEDIATE RELEASE

 

PANGAEA Internet Launches Wi-Fi Trial in Downtown Tryon

 

TRYON, NC / March 28, 2014 – PANGAEA Internet (PANGAEA), the leading commercial provider of high-speed fiber optic internet service for Polk and Rutherford Counties, has launched a trial Wi-Fi service in downtown Tryon. The trial period will extend through the end of 2014 and is intended to evaluate Wi-Fi technology, determine coverage areas, and gauge consumer demand.

 

Dual band wireless access points in storefronts and on rooftops provide the Wi-Fi service, which is aimed at visitors to downtown Tryon, area residents, and small downtown-based businesses with basic internet needs. Mobile devices, such as phones and tablets, as well as personal computers with Wi-Fi capability can access the service.

Wi-Fi coverage is offered between Tryon Town Hall/Rogers Park and the PANGAEA office near Side Street Pizza. The Wi-Fi connections are:

  • PANGAEA FREE Mesh
  • PANGAEA PAID Mesh

The FREE offering is a low bandwidth, no-cost service, providing the ability to check emails and browse the Internet.

 

A “Splash Page” appears when users first access the FREE Wi-Fi network.  Using PayPal or a Credit Card, FREE users may purchase higher speed connectivity.

 

The PAID offering is a higher speed service, for longer term usage, requiring a Security Key provided by PANGAEA Internet for a monthly fee.

“By using Open-Mesh access points and our fiber optic network we have covered the downtown Trade Street area of Tryon,” according to PANGAEA Internet Operations Director Stu Davidson. “The PANGAEA Wi-Fi solution works well, is reliable, and is cost efficient to deploy.” Additional trial markets are under consideration. PANGAEA Internet welcomes community feedback about this trial program, which can be provided online at www.pangaea.us/contact.

PANGAEA Internet (pan-GEE-ah) is a non-profit provider of high-speed fiber optic internet service. Our network currently serves customers at over 140 locations across Polk and Rutherford Counties, including public school districts, city and county governments, health care facilities, and local businesses. Visit us online at www.pangaea.us, or contact Executive Director Ron Walters at 828-859-3072.
# # #
This email was sent to ronw@e-polk.org by carolyn@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

PANGAEA Internet “What’s Happening” (Feb 2014)

 

Stay Connected

Like Us on Facebook
Follow us on Linkedin
In This Issue

Quick Links

Meet the Board 
Jeff Byrd, Director

“I have enjoyed working on the e-Polk Inc. (dba PANGAEA Internet) board since its inception, since it was just an exploratory committee seeking ways to improve life in our community through connectivity. To see a professionally run company today, with 200 miles of fiber optic cable in two counties, is a great satisfaction. I am proud of PANGAEA and excited about the economic development and public service PANGAEA will continue to bring to our foothills communities in the years to come.”

Customer Referral Program
PANGAEA Internet is available to all commercial customers that are near our fiber route.  (See our Network Map.)  If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200!!!  Click this link to fill out the form.

Board Officers
Jim Edwards (President)
Joe Crowder (Secretary)
Harry Grymes (Treasurer)
Board Directors
Chris Braund
Jeff Byrd
Keven McCammon
Rhonda Owens
Marche Pittman
Russ Pitts
Staff
Ron Walters, Executive Director
Stu Davidson, Operations Director
Carolyn Whitehead, Office Administrator
Contract Support
Jody Gill, CPA, Accounting & Reporting
Sean O’Connell, Network Technician

Testimonial Winner!

 

Our first quarter testimonial winner of a $200 Invoice Credit was
Kally Dotson of White Oak of Rutherfordton.  Read Kally’s testimonial
 on the Testimonial Page of our website.

If you haven’t already submitted a customer testimonial, please take a few minutes and tell us how PANGAEA Internet has impacted your organization.  Every quarter, all customers who have submitted testimonials will be entered into a drawing to receive a $200 invoice credit!  Click this link to submit a testimonial.

Polk County Business & Community Expo
Thanks to the Carolina Foothills Chamber of Commerce for hosting the first annual Business & Community Expo in Polk County, NC.  The Expo was well attended by area residents and other local business owners.

And the Survey Says . . .  “Happy Customers”

 

We would like to thank our customers who took part in PANGAEA Internet’s 2013 Customer Satisfaction Survey. The results of the survey show customers are very pleased with the performance, value, and service which PANGAEA Internet provides, and are experiencing even greater satisfaction with our service than they were in 2012. Among the survey highlights:

  • 95% of survey respondents rated PANGAEA Internet’s performance and value as excellent or above average, a 4% increase from last year.
  • 100% of respondents consider our timely response & problem-solving to be excellent or above average, a 3% increase from last year.
  • 100% of respondents would recommend our service to others, up 7% from last year.
  • 93% of respondents believe PANGAEA Internet has an excellent or above average impact on our community.

PANGAEA Grant Awards . . . 
  
PANGAEA Internet recently awarded grants to several new customers.  These grant funds assisted with installation costs for PANGAEA’s “Speed of Light” fiber optic internet service.
Read more about the grant program here.
PANGAEA INTERNET WELCOMES
Dr. Sandra McCormack
Hospice of Rutherford County
PANGAEA Internet | staff@e-polk.org | http://www.pangaea.us 75 S. Trade Street, Suite C
Post Office Box 340 Tryon,  NC  28782
(828) 859-3072
This email was sent to ronw@e-polk.org by carolyn@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

PANGAEA on a mission to connect community

Read about it here:

http://www.tryondailybulletin.com/2014/02/23/pangaea-on-a-mission-to-connect-community/

Tryon Bulletin 2-23-14

 

 

PANGAEA Internet’s “What’s Happening” (Dec 2013)

December 19, 2013
In This Issue

Quick Links

Merry Christmas
and
Happy New Year
xmas-tree-icon.gif
From all of us at
PANGAEA Internet

Testimonial Winner
Our third quarter testimonial winner was
Cynthia Milligan of
To the Point Healthcare.  Read Cynthia’s testimonial on the Testimonial Page of our new website.

Testimonial Program
If you haven’t already submitted a customer testimonial, please take a couple of minutes and tell us how PANGAEA Internet has impacted your organization. Every quarter, all customers who have submitted testimonials will be entered into a drawing to receive a $200 invoice credit! Click this link to submit a testimonial.

Customer Referral Program
PANGAEA Internet is available to all commercial customers that are near our fiber route.  (See our Network Map.)  If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200!!!  Click this link to fill out the form.

Board Officers
Jim Edwards (President)
Joe Crowder (Secretary)
Harry Grymes (Treasurer)
Board Directors
Chris Braund
Jeff Byrd
Keven McCammon
Rhonda Owens
Marche Pittman
Russ Pitts
Staff
Ron Walters, Executive Director
Stu Davidson, Operations Director
Carolyn Whitehead, Office Administrator
Contract Support
Jody Gill, CPA, Accounting & Reporting
Sean O’Connell, Network Technician

2013 Community Impact Report
It has been an outstanding year for PANGAEA Internet.  We have grown 700% since 2006 and our network uptime is 99.995%!  Other notable milestones include:
  • The celebration of our 10th Anniversary and moving to a new office
  • Completing a mapping project of our entire fiber optic network
  • Releasing a new website and Facebook site
  • Launching a grant program and scholarship program
  • Receiving excellent testimonials and ratings from our Customer Satisfaction Survey

 
Grant Award Recipient:
Chop Shop Auto Parts
             
PANGAEA Internet has awarded its second grant to Chop Shop Auto Parts in Forest City.  The grant funds assisted with installation costs for PANGAEA’s “Speed of Light” fiber optic internet service.  We welcome Chop Shop to our growing list of satisfied customers.
Read more about this new program and submit an application on the Grant Application page of our new website.

Business After Hours
 
PANGAEA Internet hosted the Carolina Foothills Chamber of Commerce Business After Hours in November.  The event was a success and we wish to thank those who were able to attend and also Janet Sciacca, Executive Director of the Carolina Foothills Chamber of Commerce in Tryon.
Click here to view our Facebook album, where you may preview several photographs from the event.
While visiting PANGAEA’s Facebook Page, please “Like” us!

Scholarship Program
         students-discussion.jpg
The PANGAEA Internet Board of Directors in partnership with Isothermal Community College in Spindale, has recently launched a scholarship program. PANGAEA relies on local technical support and understands the need to train the local workforce to meet the fast changing requirements of the internet age. This scholarship is consistent with PANGAEA’s nonprofit mission to deliver affordable and reliable connectivity services for our region that will accelerate economic development and improve quality of life while expanding access into underserved areas.
To learn more about this program, contact Isothermal Community College.

Network “Insurance” business-deal-illustration.jpg
PANGAEA has signed a Managed Services Agreement with Katalyst Network Group in Hickory, NC.  Katalyst will provide 24x7x365 monitoring and support of PANGAEA’s network equipment.
We are excited to have Katalyst engineers available to assist in the rare case of a PANGAEA network problem.
75 S. Trade Street, Suite C
Post Office Box 340
Tryon,  NC  28782
(828) 859-3072
Stay Connected

Like us on Facebook     View our profile on LinkedIn

This email was sent to ronw@e-polk.org by ronw@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

Network Uptime – Press Release

FOR IMMEDIATE RELEASE

 

PANGAEA Internet’s Extreme Reliability Results in Extreme Customer Satisfaction

 

TRYON, NC / December 12, 2013 – PANGAEA Internet (PANGAEA), the leading commercial provider of high-speed fiber optic internet service for Polk and Rutherford Counties, has undertaken significant network modernization efforts in recent years. Those efforts have led to a tremendous improvement in network performance and customer satisfaction, resulting in a fiber optic network with 99.995% uptime in 2013.

Keys to Extreme Network Reliability

  • Two bandwidth providers
  • Diverse fiber routes to Charlotte
  • Back up equipment and generators
  • Local support on call 24×7

 

99.995% uptime = less than 27 minutes of downtime per year!

 

 

With unbeatable speed and virtually flawless performance, their customers have made it clear that PANGAEA provides tremendous value. In a recent customer satisfaction survey, 95% of responding PANGAEA customers rated their performance and value as Excellent or Above Average.

 

In the same survey, 100% of respondents said they would be very or extremely likely to recommend PANGAEA to others and 100% rated PANGAEA’s responsiveness as Excellent or Above Average.

 

“We have worked diligently to make PANGAEA Internet the fastest and most reliable provider of high-speed internet service in Polk and Rutherford Counties,” said Stu Davidson, Operations Director of PANGAEA Internet. “Our 99.995% uptime rating proves that our approach works. As a non-profit company, we are able to commit our resources to improving our network infrastructure, allowing us to provide excellent service and exceptional value to our customers and our community.”

PANGAEA Internet (pan-GEE-ah) is a non-profit provider of high-speed fiber optic internet service. Our network currently serves customers at over 140 locations across Polk and Rutherford Counties, including public school districts, city and county governments, health care facilities, and local businesses. Visit us online at www.pangaea.us, or contact Executive Director Ron Walters at 828-859-3072.
# # #
This email was sent to ronw@e-polk.org by ronw@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

Customer Survey Testimonial Winner

Congratulations to Judd & Alison Daniel of Daniel Dry Goods in Tryon, NC.  

 

10th Anniversary Celebration – BAH November 12, 2013

This gallery contains 40 photos.

Thank you to all who attended last night’s event and to Janet Sciacca, Executive Director of the Carolina Foothills Chamber of Commerce.

 

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Celebrating our 10th Anniversary on November 12

You’re invited to attend

PANGAEA Internet’s
10th Anniversary Celebration
We would like to show our appreciation
to our loyal customers.
 
In celebration of our 10th Anniversary, we are hosting the November Business After Hours event for the Carolina Foothills Chamber of Commerce
  Please join us for light snacks,
spirits and door prizes. 

When
TUESDAY
NOVEMBER 12, 2013 From 5:30 pm to 7:00 pm

Where
New Office 3
 
75 S. Trade Street,
Suite C
Tryon, NC  28782 (828) 859-3072
 
* * * * * * * *
Please RSVP on or before Thursday, November 7.
* * * * * * * *
STAY CONNECTED
     Like us on Facebook    View our profile on LinkedIn
This email was sent to ronw@e-polk.org by carolyn@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

PANGAEA Internet Awards First Installation Grant

FOR IMMEDIATE RELEASE

PANGAEA Internet Awards First Installation Grant

 

TRYON, NC / October 2, 2013 – PANGAEA Internet (PANGAEA) has awarded the first grant to help new customers obtain PANGAEA’s “Speed of Light” fiber optic internet service.  Trinity Christian School in Rutherfordton will use the grant to offset installation costs to connect the school’s campus to the PANGAEA fiber optic network.

 

Trinity Christian School, Rutherfordton, NC

“PANGAEA Internet will help Trinity Christian School more efficiently meet the technology needs of our faculty and students,” according to Tiffany Walker, Trinity’s Head of School. “Every classroom is equipped with Smart boards and computers that require internet service in order to work properly.”

 

PANGAEA’s new grant program is designed to assist potential customers with installation costs for PANGAEA’s fiber optic internet service. Grant awards will be up to $1,000 per customer and up to $5,000 in grant funds will be awarded per calendar year. Grant applications can be submitted by businesses and organizations in Polk and Rutherford Counties at any time.

 

“Our new installation grant program is an extension of PANGAEA Internet’s nonprofit mission to deliver affordable, reliable connectivity services for our region,” according to PANGAEA Executive Director Ron Walters. “Fiber is expensive so these grants will help businesses and organizations improve their operations, will accelerate economic development and will improve the quality of life in our area.”

 

Grant applications are reviewed by a team comprised of PANGAEA board members. Funds will be awarded based on the applicant’s organization profile and existing internet service, combined with a demonstration of how PANGAEA service will positively impact them. The grant application and instructions, as well as a fiber map, are available at www.pangaea.us.

PANGAEA Internet (pan-GEE-ah) is a non-profit provider of high-speed fiber optic internet service. Our network currently serves customers at over 140 locations across Polk and Rutherford Counties, including public school districts, city and county governments, health care facilities, and local businesses. Visit us online at www.pangaea.us, or contact Executive Director Ron Walters at 828-859-3072.

  ###

This email was sent to ronw@e-polk.org by ronw@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

Introducing PANGAEA Internet’s New Website (Sept 2013)

In This Issue
PANGAEA’s New Website
New Grant Program
New Board Member
Testimonial Drawing
New Advertising Campaign

Quick Links

Coming Soon
Don’t miss our 10th Anniversary Celebration.  PANGAEA Internet will host the Carolina Foothills Chamber of Commerce’s “Business After Hours” on November 12 at 5:30pm.  Look for additional details in future news.

Testimonial Winner
Our third quarter testimonial winner was
Carole Finger of
Heritage Healthcare.  Read Carole’s testimonial on the Testimonial Page of our new website.

Customer Referral Program
PANGAEA Internet is available to all commercial customers that are near our fiber route.  (See our Network Map.)  If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200!!!  Click this link to fill out the form.

Board Officers
Jim Edwards (President)
Joe Crowder (Secretary)
Harry Grymes (Treasurer)
Board Directors
Chris Braund
Jeff Byrd
Keven McCammon
Rhonda Owens
Marche Pittman
Russ Pitts
Staff
Ron Walters, Executive Director
Stu Davidson, Operations Director
Carolyn Whitehead, Office Administrator
Contract Support
Jody Gill, CPA, Accounting & Reporting
Sean O’Connell, Network Technician

PANGAEA Internet Announces New Website
We are excited to announce the release of our brand new website.  Take a few minutes to explore the new site here, www.pangaea.us.  We welcome your feedback.
 
New on the PANGAEA website:
  • Home page where you can
  • Read about PANGAEA Internet’s history, community impact and other company information on the Company Page
  • See the News pages for our newsletters, photos and new customers.

New Grant Program
 
PANGAEA Internet has launched a new grant program to assist potential customers with installation costs for PANGAEA’s “Speed of Light” fiber optic internet service.
Read more about this new program and submit an application on the Grant Application page of our new website.

PANGAEA’s New Board Member
   
The Board of Directors and Staff at PANGAEA Internet welcome new board member, Chris Braund.  Chris is currently Lake Lure’s Town Manager.
Read more about our board members on the Directors, Management & Staff page of our new website.

Testimonial Drawing – $200 Invoice Credit
 
When our customer’s submit a testimonial, they have a chance to win an invoice credit.  PANGAEA recently increased    the credit from $100 to $200.
If you haven’t already submitted a customer testimonial, please take a couple of minutes and give us your feedback.  Just click this link and provide a couple of sentences regarding how PANGAEA Internet has impacted your organization.  The drawing is conducted once each quarter.

New Advertising CampaignBusiness Card Ad 2013
Thanks to our loyal customers, we recently created an advertising campaign to promote our service in Polk and Rutherford counties.  Be on the look-out for our new ads.
PANGAEA Internet | staff@e-polk.org | http://www.pangaea.us 75 S. Trade Street, Suite C
Post Office Box 340 Tryon,  NC  28782
(828) 859-3072
This email was sent to ronw@e-polk.org by carolyn@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

Network Installation

Crew-May 2013 Fiber Marker Post Sean-May 2013 Sean&Crew-May 2013

Pangaea’s Ribbon Cutting Ceremony

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