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PANGAEA Internet Launches Wi-Fi Trial in Downtown Tryon

FOR IMMEDIATE RELEASE

 

PANGAEA Internet Launches Wi-Fi Trial in Downtown Tryon

 

TRYON, NC / March 28, 2014 – PANGAEA Internet (PANGAEA), the leading commercial provider of high-speed fiber optic internet service for Polk and Rutherford Counties, has launched a trial Wi-Fi service in downtown Tryon. The trial period will extend through the end of 2014 and is intended to evaluate Wi-Fi technology, determine coverage areas, and gauge consumer demand.

 

Dual band wireless access points in storefronts and on rooftops provide the Wi-Fi service, which is aimed at visitors to downtown Tryon, area residents, and small downtown-based businesses with basic internet needs. Mobile devices, such as phones and tablets, as well as personal computers with Wi-Fi capability can access the service.

Wi-Fi coverage is offered between Tryon Town Hall/Rogers Park and the PANGAEA office near Side Street Pizza. The Wi-Fi connections are:

  • PANGAEA FREE Mesh
  • PANGAEA PAID Mesh

The FREE offering is a low bandwidth, no-cost service, providing the ability to check emails and browse the Internet.

 

A “Splash Page” appears when users first access the FREE Wi-Fi network.  Using PayPal or a Credit Card, FREE users may purchase higher speed connectivity.

 

The PAID offering is a higher speed service, for longer term usage, requiring a Security Key provided by PANGAEA Internet for a monthly fee.

“By using Open-Mesh access points and our fiber optic network we have covered the downtown Trade Street area of Tryon,” according to PANGAEA Internet Operations Director Stu Davidson. “The PANGAEA Wi-Fi solution works well, is reliable, and is cost efficient to deploy.” Additional trial markets are under consideration. PANGAEA Internet welcomes community feedback about this trial program, which can be provided online at www.pangaea.us/contact.

PANGAEA Internet (pan-GEE-ah) is a non-profit provider of high-speed fiber optic internet service. Our network currently serves customers at over 140 locations across Polk and Rutherford Counties, including public school districts, city and county governments, health care facilities, and local businesses. Visit us online at www.pangaea.us, or contact Executive Director Ron Walters at 828-859-3072.
# # #
This email was sent to ronw@e-polk.org by carolyn@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

PANGAEA Internet “What’s Happening” (Feb 2014)

 

Stay Connected

Like Us on Facebook
Follow us on Linkedin
In This Issue

Quick Links

Meet the Board 
Jeff Byrd, Director

“I have enjoyed working on the e-Polk Inc. (dba PANGAEA Internet) board since its inception, since it was just an exploratory committee seeking ways to improve life in our community through connectivity. To see a professionally run company today, with 200 miles of fiber optic cable in two counties, is a great satisfaction. I am proud of PANGAEA and excited about the economic development and public service PANGAEA will continue to bring to our foothills communities in the years to come.”

Customer Referral Program
PANGAEA Internet is available to all commercial customers that are near our fiber route.  (See our Network Map.)  If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200!!!  Click this link to fill out the form.

Board Officers
Jim Edwards (President)
Joe Crowder (Secretary)
Harry Grymes (Treasurer)
Board Directors
Chris Braund
Jeff Byrd
Keven McCammon
Rhonda Owens
Marche Pittman
Russ Pitts
Staff
Ron Walters, Executive Director
Stu Davidson, Operations Director
Carolyn Whitehead, Office Administrator
Contract Support
Jody Gill, CPA, Accounting & Reporting
Sean O’Connell, Network Technician

Testimonial Winner!

 

Our first quarter testimonial winner of a $200 Invoice Credit was
Kally Dotson of White Oak of Rutherfordton.  Read Kally’s testimonial
 on the Testimonial Page of our website.

If you haven’t already submitted a customer testimonial, please take a few minutes and tell us how PANGAEA Internet has impacted your organization.  Every quarter, all customers who have submitted testimonials will be entered into a drawing to receive a $200 invoice credit!  Click this link to submit a testimonial.

Polk County Business & Community Expo
Thanks to the Carolina Foothills Chamber of Commerce for hosting the first annual Business & Community Expo in Polk County, NC.  The Expo was well attended by area residents and other local business owners.

And the Survey Says . . .  “Happy Customers”

 

We would like to thank our customers who took part in PANGAEA Internet’s 2013 Customer Satisfaction Survey. The results of the survey show customers are very pleased with the performance, value, and service which PANGAEA Internet provides, and are experiencing even greater satisfaction with our service than they were in 2012. Among the survey highlights:

  • 95% of survey respondents rated PANGAEA Internet’s performance and value as excellent or above average, a 4% increase from last year.
  • 100% of respondents consider our timely response & problem-solving to be excellent or above average, a 3% increase from last year.
  • 100% of respondents would recommend our service to others, up 7% from last year.
  • 93% of respondents believe PANGAEA Internet has an excellent or above average impact on our community.

PANGAEA Grant Awards . . . 
  
PANGAEA Internet recently awarded grants to several new customers.  These grant funds assisted with installation costs for PANGAEA’s “Speed of Light” fiber optic internet service.
Read more about the grant program here.
PANGAEA INTERNET WELCOMES
Dr. Sandra McCormack
Hospice of Rutherford County
PANGAEA Internet | staff@e-polk.org | http://www.pangaea.us 75 S. Trade Street, Suite C
Post Office Box 340 Tryon,  NC  28782
(828) 859-3072
This email was sent to ronw@e-polk.org by carolyn@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

PANGAEA on a mission to connect community

Read about it here:

http://www.tryondailybulletin.com/2014/02/23/pangaea-on-a-mission-to-connect-community/

Tryon Bulletin 2-23-14

 

 

PANGAEA Internet’s “What’s Happening” (Dec 2013)

December 19, 2013
In This Issue

Quick Links

Merry Christmas
and
Happy New Year
xmas-tree-icon.gif
From all of us at
PANGAEA Internet

Testimonial Winner
Our third quarter testimonial winner was
Cynthia Milligan of
To the Point Healthcare.  Read Cynthia’s testimonial on the Testimonial Page of our new website.

Testimonial Program
If you haven’t already submitted a customer testimonial, please take a couple of minutes and tell us how PANGAEA Internet has impacted your organization. Every quarter, all customers who have submitted testimonials will be entered into a drawing to receive a $200 invoice credit! Click this link to submit a testimonial.

Customer Referral Program
PANGAEA Internet is available to all commercial customers that are near our fiber route.  (See our Network Map.)  If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200!!!  Click this link to fill out the form.

Board Officers
Jim Edwards (President)
Joe Crowder (Secretary)
Harry Grymes (Treasurer)
Board Directors
Chris Braund
Jeff Byrd
Keven McCammon
Rhonda Owens
Marche Pittman
Russ Pitts
Staff
Ron Walters, Executive Director
Stu Davidson, Operations Director
Carolyn Whitehead, Office Administrator
Contract Support
Jody Gill, CPA, Accounting & Reporting
Sean O’Connell, Network Technician

2013 Community Impact Report
It has been an outstanding year for PANGAEA Internet.  We have grown 700% since 2006 and our network uptime is 99.995%!  Other notable milestones include:
  • The celebration of our 10th Anniversary and moving to a new office
  • Completing a mapping project of our entire fiber optic network
  • Releasing a new website and Facebook site
  • Launching a grant program and scholarship program
  • Receiving excellent testimonials and ratings from our Customer Satisfaction Survey

 
Grant Award Recipient:
Chop Shop Auto Parts
             
PANGAEA Internet has awarded its second grant to Chop Shop Auto Parts in Forest City.  The grant funds assisted with installation costs for PANGAEA’s “Speed of Light” fiber optic internet service.  We welcome Chop Shop to our growing list of satisfied customers.
Read more about this new program and submit an application on the Grant Application page of our new website.

Business After Hours
 
PANGAEA Internet hosted the Carolina Foothills Chamber of Commerce Business After Hours in November.  The event was a success and we wish to thank those who were able to attend and also Janet Sciacca, Executive Director of the Carolina Foothills Chamber of Commerce in Tryon.
Click here to view our Facebook album, where you may preview several photographs from the event.
While visiting PANGAEA’s Facebook Page, please “Like” us!

Scholarship Program
         students-discussion.jpg
The PANGAEA Internet Board of Directors in partnership with Isothermal Community College in Spindale, has recently launched a scholarship program. PANGAEA relies on local technical support and understands the need to train the local workforce to meet the fast changing requirements of the internet age. This scholarship is consistent with PANGAEA’s nonprofit mission to deliver affordable and reliable connectivity services for our region that will accelerate economic development and improve quality of life while expanding access into underserved areas.
To learn more about this program, contact Isothermal Community College.

Network “Insurance” business-deal-illustration.jpg
PANGAEA has signed a Managed Services Agreement with Katalyst Network Group in Hickory, NC.  Katalyst will provide 24x7x365 monitoring and support of PANGAEA’s network equipment.
We are excited to have Katalyst engineers available to assist in the rare case of a PANGAEA network problem.
75 S. Trade Street, Suite C
Post Office Box 340
Tryon,  NC  28782
(828) 859-3072
Stay Connected

Like us on Facebook     View our profile on LinkedIn

This email was sent to ronw@e-polk.org by ronw@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

Network Uptime – Press Release

FOR IMMEDIATE RELEASE

 

PANGAEA Internet’s Extreme Reliability Results in Extreme Customer Satisfaction

 

TRYON, NC / December 12, 2013 – PANGAEA Internet (PANGAEA), the leading commercial provider of high-speed fiber optic internet service for Polk and Rutherford Counties, has undertaken significant network modernization efforts in recent years. Those efforts have led to a tremendous improvement in network performance and customer satisfaction, resulting in a fiber optic network with 99.995% uptime in 2013.

Keys to Extreme Network Reliability

  • Two bandwidth providers
  • Diverse fiber routes to Charlotte
  • Back up equipment and generators
  • Local support on call 24×7

 

99.995% uptime = less than 27 minutes of downtime per year!

 

 

With unbeatable speed and virtually flawless performance, their customers have made it clear that PANGAEA provides tremendous value. In a recent customer satisfaction survey, 95% of responding PANGAEA customers rated their performance and value as Excellent or Above Average.

 

In the same survey, 100% of respondents said they would be very or extremely likely to recommend PANGAEA to others and 100% rated PANGAEA’s responsiveness as Excellent or Above Average.

 

“We have worked diligently to make PANGAEA Internet the fastest and most reliable provider of high-speed internet service in Polk and Rutherford Counties,” said Stu Davidson, Operations Director of PANGAEA Internet. “Our 99.995% uptime rating proves that our approach works. As a non-profit company, we are able to commit our resources to improving our network infrastructure, allowing us to provide excellent service and exceptional value to our customers and our community.”

PANGAEA Internet (pan-GEE-ah) is a non-profit provider of high-speed fiber optic internet service. Our network currently serves customers at over 140 locations across Polk and Rutherford Counties, including public school districts, city and county governments, health care facilities, and local businesses. Visit us online at www.pangaea.us, or contact Executive Director Ron Walters at 828-859-3072.
# # #
This email was sent to ronw@e-polk.org by ronw@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

Customer Survey Testimonial Winner

Congratulations to Judd & Alison Daniel of Daniel Dry Goods in Tryon, NC.  

 

10th Anniversary Celebration – BAH November 12, 2013

This gallery contains 40 photos.

Thank you to all who attended last night’s event and to Janet Sciacca, Executive Director of the Carolina Foothills Chamber of Commerce.

 

before 2 p1080976

p1090012 p1090029 p1090052Bartender - Richard p1080976 p1080977 p1080978 p1080982 p1080986 p1080996 p1080998 p1090011 p1090012 p1090015 p1090017 p1090019 p1090021 p1090022 p1090026 p1090027 p1090030 p1090034 p1090037 p1090038 p1090040 p1090041 p1090046 p1090053 p1090058 p1090059 p1090062 p1090063 p1090065 photo 5

Celebrating our 10th Anniversary on November 12

You’re invited to attend

PANGAEA Internet’s
10th Anniversary Celebration
We would like to show our appreciation
to our loyal customers.
 
In celebration of our 10th Anniversary, we are hosting the November Business After Hours event for the Carolina Foothills Chamber of Commerce
  Please join us for light snacks,
spirits and door prizes. 

When
TUESDAY
NOVEMBER 12, 2013 From 5:30 pm to 7:00 pm

Where
New Office 3
 
75 S. Trade Street,
Suite C
Tryon, NC  28782 (828) 859-3072
 
* * * * * * * *
Please RSVP on or before Thursday, November 7.
* * * * * * * *
STAY CONNECTED
     Like us on Facebook    View our profile on LinkedIn
This email was sent to ronw@e-polk.org by carolyn@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

PANGAEA Internet Awards First Installation Grant

FOR IMMEDIATE RELEASE

PANGAEA Internet Awards First Installation Grant

 

TRYON, NC / October 2, 2013 – PANGAEA Internet (PANGAEA) has awarded the first grant to help new customers obtain PANGAEA’s “Speed of Light” fiber optic internet service.  Trinity Christian School in Rutherfordton will use the grant to offset installation costs to connect the school’s campus to the PANGAEA fiber optic network.

 

Trinity Christian School, Rutherfordton, NC

“PANGAEA Internet will help Trinity Christian School more efficiently meet the technology needs of our faculty and students,” according to Tiffany Walker, Trinity’s Head of School. “Every classroom is equipped with Smart boards and computers that require internet service in order to work properly.”

 

PANGAEA’s new grant program is designed to assist potential customers with installation costs for PANGAEA’s fiber optic internet service. Grant awards will be up to $1,000 per customer and up to $5,000 in grant funds will be awarded per calendar year. Grant applications can be submitted by businesses and organizations in Polk and Rutherford Counties at any time.

 

“Our new installation grant program is an extension of PANGAEA Internet’s nonprofit mission to deliver affordable, reliable connectivity services for our region,” according to PANGAEA Executive Director Ron Walters. “Fiber is expensive so these grants will help businesses and organizations improve their operations, will accelerate economic development and will improve the quality of life in our area.”

 

Grant applications are reviewed by a team comprised of PANGAEA board members. Funds will be awarded based on the applicant’s organization profile and existing internet service, combined with a demonstration of how PANGAEA service will positively impact them. The grant application and instructions, as well as a fiber map, are available at www.pangaea.us.

PANGAEA Internet (pan-GEE-ah) is a non-profit provider of high-speed fiber optic internet service. Our network currently serves customers at over 140 locations across Polk and Rutherford Counties, including public school districts, city and county governments, health care facilities, and local businesses. Visit us online at www.pangaea.us, or contact Executive Director Ron Walters at 828-859-3072.

  ###

This email was sent to ronw@e-polk.org by ronw@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

Introducing PANGAEA Internet’s New Website (Sept 2013)

In This Issue
PANGAEA’s New Website
New Grant Program
New Board Member
Testimonial Drawing
New Advertising Campaign

Quick Links

Coming Soon
Don’t miss our 10th Anniversary Celebration.  PANGAEA Internet will host the Carolina Foothills Chamber of Commerce’s “Business After Hours” on November 12 at 5:30pm.  Look for additional details in future news.

Testimonial Winner
Our third quarter testimonial winner was
Carole Finger of
Heritage Healthcare.  Read Carole’s testimonial on the Testimonial Page of our new website.

Customer Referral Program
PANGAEA Internet is available to all commercial customers that are near our fiber route.  (See our Network Map.)  If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200!!!  Click this link to fill out the form.

Board Officers
Jim Edwards (President)
Joe Crowder (Secretary)
Harry Grymes (Treasurer)
Board Directors
Chris Braund
Jeff Byrd
Keven McCammon
Rhonda Owens
Marche Pittman
Russ Pitts
Staff
Ron Walters, Executive Director
Stu Davidson, Operations Director
Carolyn Whitehead, Office Administrator
Contract Support
Jody Gill, CPA, Accounting & Reporting
Sean O’Connell, Network Technician

PANGAEA Internet Announces New Website
We are excited to announce the release of our brand new website.  Take a few minutes to explore the new site here, www.pangaea.us.  We welcome your feedback.
 
New on the PANGAEA website:
  • Home page where you can
  • Read about PANGAEA Internet’s history, community impact and other company information on the Company Page
  • See the News pages for our newsletters, photos and new customers.

New Grant Program
 
PANGAEA Internet has launched a new grant program to assist potential customers with installation costs for PANGAEA’s “Speed of Light” fiber optic internet service.
Read more about this new program and submit an application on the Grant Application page of our new website.

PANGAEA’s New Board Member
   
The Board of Directors and Staff at PANGAEA Internet welcome new board member, Chris Braund.  Chris is currently Lake Lure’s Town Manager.
Read more about our board members on the Directors, Management & Staff page of our new website.

Testimonial Drawing – $200 Invoice Credit
 
When our customer’s submit a testimonial, they have a chance to win an invoice credit.  PANGAEA recently increased    the credit from $100 to $200.
If you haven’t already submitted a customer testimonial, please take a couple of minutes and give us your feedback.  Just click this link and provide a couple of sentences regarding how PANGAEA Internet has impacted your organization.  The drawing is conducted once each quarter.

New Advertising CampaignBusiness Card Ad 2013
Thanks to our loyal customers, we recently created an advertising campaign to promote our service in Polk and Rutherford counties.  Be on the look-out for our new ads.
PANGAEA Internet | staff@e-polk.org | http://www.pangaea.us 75 S. Trade Street, Suite C
Post Office Box 340 Tryon,  NC  28782
(828) 859-3072
This email was sent to ronw@e-polk.org by carolyn@e-polk.org |
PANGAEA Internet | Post Office Box 340 | Tryon | NC | 28782

 

Network Installation

Crew-May 2013 Fiber Marker Post Sean-May 2013 Sean&Crew-May 2013

Pangaea’s Ribbon Cutting Ceremony

102_0119 102_0121 102_0123 102_0124 102_0125 102_0126 102_0127 102_0129 102_0130 102_0131 102_0132 102_0133

May 2013 News from PANGAEA

In This Issue

New Customers

New Office

10th Anniversary

Community Impact

Broadband Communities

Network Mapping

Rutherford Business Expo

 __________________ 
Quick Links
   _______________  

Did You Know?
The capacity of a fiber is measured in the number of bits sent per second. Megabit (a million bits) defined the capacity of early fiber-optic cables. Next came gigabit (a billion), and now comes terabit (a trillion). The latest transatlantic cable is rated at 2.4 terabits. In one second, that cable can transmit a hundred hours of digital video or 30 million phone calls across the Atlantic.

________________

PANGAEA’S QUARTERLY TESTIMONIAL PROGRAM

 
If you haven’t already submitted a customer testimonial, please take a couple of minutes and give us your feedback.  Just click this link and provide a couple of sentences regarding how PANGAEA Internet has impacted your organization.  Every quarter, all customers who have submitted testimonials will be entered into a drawing to receive a $100 invoice credit!
Our second quarter winner! Bryan King, President Lakeside Mills, Inc.________________

Customer Referral Program
PANGAEA Internet is available to all commercial customers that are near our fiber route.  (See our Network Map.)  If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200!!!  Click this link  to fill out the form.

________________

Board Officers

Jim Edwards (President) Joe Crowder (Secretary)

Harry Grymes (Treasurer)

Board Directors

Kate Barkschat

Chris Braund

Jeff Byrd

Keven McCammon

Rhonda Owens

Marche Pittman

Russ Pitts

Staff

Ron Walters, Executive Director

Stu Davidson, Operations Director

Carolyn Whitehead, Office Administrator

Contract Support

Jody Gill, Accounting & Reporting

Sean O’Connell, Network Technician

   
New CustomersPANGAEA Internet is pleased to welcome our newest customers.  These businesses are now experiencing the speed and reliability of our “speed of light” fiber optic internet service:

    • Coldwell Banker, Rutherfordton
    • Brasfield &Gorrie, Columbus
    • Forest Edwards Insurance, Forest City
    • Charles Watkins Auto, Forest City
    • WNC Edutech, Columbus

 

New Office – Ribbon Cuttingribbon cutting

 

We’ve moved!  Earlier in May, PANGAEA Internet relocated to a location that provides our staff with much needed office and meeting space.  Now that the dust has settled, we invite you to attend our ribbon cutting ceremony and take a tour of our new offices.

 

The ribbon cutting ceremony will New Office 3be held on Tuesday, June 4, at 12 noon. Light refreshments will be available, along with a sampling of our super-fast fiber optic internet service.

 

You’ll find our new office at 75 S. Trade Street in Tryon.

 

 

 

10th Anniversary Celebration!

 

Coming soon  . . . don’t miss our 10th Anniversary Celebration.  PANGAEA Internet will host the Carolina Foothills Chamber of Commerce’s “Business After Hours” this November .  We’ll have more details in an upcoming newsletter.

PANGAEA’s Community Impact

 

Our super-fast fiber optic internet service allows local businesses to compete on a worldwide scale. Here’s what Bryan King of Lakeside Mills has to say:

As a small business competing in a Global economy, we have found PANGAEA to be a true asset for our company. The ability to communicate with our trading partners at the speed of light has truly enhanced our competitiveness and efficiencies. We believe PANGAEA to be an asset to small businesses in our county.

 

Bryan King, President

Lakeside Mills, Inc.

 

Broadband Communities 2013 Broadband Communities (f.k.a., Broadband Properties) is the largest broadband industry association in the United States. In 2004, they awarded PANGAEA Internet their “Community Fiber Network of the Year Award.” Pretty amazing considering PANGAEA was only a year old and had less than seven miles of fiber between Tryon and Columbus, NC.Today, we are closing in on our 10th anniversary, we have 180 miles of fiber in Polk and Rutherford counties, and we serve nearly 100 customers. Our Executive Director, Ron Walters, spoke at the 2013 Broadband Communities conference in Dallas to provide an update on the impact we have had in our community.

See his presentation at BBC 2013 Presentation.

Network Mapping Underway!PANGAEA Internet is now using CrescentLink mapping software from Palmetto Engineering and Consulting of Fort Mill, SC. This advanced software will allow PANGAEA to map our entire fiber optic network.The new map will incorporate all Stu Mapping - May 2013applicable data elements such as the number of fiber strands, splice point locations, pole attachment locations, and fiber assignments and distances. Operations Director Stu Davidson (at right) takes a breather from the task of converting data for use with the new software, which will be completed this summer.

Rutherford Business Showcase

 

Sean O’Connell, Network Technician, demonstrates our fiber splicing equipment.
The Superior Business Internet Service in Polk and Rutherford Counties of Western North Carolina. Serving Tryon, Columbus, Mill Spring, Saluda, Lake Lure, Rutherfordton, Spindale, Forest City, Ellenboro, Bostic and Cliffside.

February 2013 News from PANGAEA

Logo

 In This Issue

-Community Impact

-New Employee

-What Customers Are Saying

 __________________ 
Quick Links
________________  

Did You Know?

Fiber Optics Use Light

 There is no electrical current being passed through fiber optic cabling, only light. Because of this, there is no heat and no heat means no burning and no fire hazards.  During normal use, fiber optics are the safest option for data transmission.
________________

PANGAEA’S QUARTERLY TESTIMONIAL PROGRAM

 
If you haven’t already submitted a customer testimonial, please take a couple of minutes and give us your feedback.  Just click this link and provide a couple of sentences regarding how PANGAEA Internet has impacted your organization.  Every quarter, all customers who have submitted testimonials will be entered into a drawing to receive a $100 invoice credit!
Janet Sciacca, Exec Dir, Foothills CofC
Our first quarter winner!Janet Sciacca, Executive Director, Carolina Foothills Chamber of Commerce 

 

________________

Customer Referral Program
PANGAEA Internet is available to all commercial customers that are near our fiber route.  (See our Network Map.)  If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice  $200!!!  Click this link to fill out the form to submit your referral.
 
 
________________

Board Officers

Jim Edwards (President) Joe Crowder (Secretary)

Harry Grymes (Treasurer)

Board Directors

Kate Barkschat

Jeff Byrd

Keven McCammon

Rhonda Owens

Marche Pittman

Russ Pitts

Staff

Ron Walters, Executive Director

Stu Davidson, Operations Director

Carolyn Whitehead, Office Administrator

   PANGAEA’s Community Impact  
In PANGAEA Internet’s recently completed Customer Survey, over 90 percent of the respondents rated PANGAEA Internet’s performance and value, as compared to other competitive options, at above average or excellent. One of our satisfied clients is St. Luke’s Hospital in Columbus, a 25-bed critical access care center with a 10-bed psychiatric care unit, which is staffed by approximately 320 employees.

 

 

David Pearson serves as the hospital’s Information Technology Director. “We have a good partnership with PANGAEA,” Pearson says. “I like to think of them as a community partner that helps us provide quality patient care, which in the end, is our reason for being here.

 

“No matter how big or small my situation is that I need a solution for, they always work with me and St Lukes Signfind a way to help us,” he says. “We have a number of local facilities which need to connect with us. Some are just up the street, while others are across town. PANGAEA always works with us to establish a point-to-point fiber-optic connection between their offices and the hospital.”

 

Making these connections allows clinical data to be transmitted quickly between locations. Before PANGAEA, that process was problematic. “For example, physicians need to be able to view X-rays, MRI’s, and other images as they are produced by the Radiology department,” Pearson says. “When I first arrived at St. Luke’s, we had slow virtual private network connections. Whenever we had a storm or any sort of power disruption, they would go down, which required us to go out and reset them to get them working again. With PANGAEA’s fiber-optic connection, we don’t have to do that.”

 

The use of modern electronic medical records systems makes it possible for medical professionals to obtain patient data whenever they may need it, but a secure, fast connection is needed for the systems to work properly. “Whether our clinicians are on campus at one of our fiber-connected buildings, at their offices, or even in their homes, they need access to medical records at any time,” Pearson says. “Whether a physician is employed by the hospital, or by an affiliated medical practice, PANGAEA provides a secure connection which allows them to access records quickly from wherever they may happen to be.  That’s a capability we didn’t have before we began working with PANGAEA.”

 

PANGAEA Internet has helped St. Luke’s through every step of upgrading their facilities to a modern, high-speed fiber-optic network. “They helped us set up our fiber network and connect five of our buildings through it,” according to Pearson. “Without their help, it would have been a much more difficult project. They had all of the contacts and vendor relationships necessary to complete the work, and they basically ran the project for me. They knew what needed to be done, and I didn’t have to manage the details. It was a load off my mind. They’re a great community partner. We’ve been extremely pleased with PANGAEA’s Internet service at our facility.”
To learn more about how PANGAEA Internet can help your business, call 828-859-3072.

 

PANGAEA’S New Employee

 

Thanks to our customers, PANGAEA Internet continues to grow. To help us manage our growth and continue providing you with the highest-quality internetCarolyn Feb 2013 Nwsltr service, Carolyn Whitehead has joined PANGAEA Internet as our Office Administrator.  She has extensive administrative experience, having managed the office of the Lake Region Lakes Management District in Winter Haven, FL for 23 years.

 

Carolyn and her husband, Richard, moved to the area last June in order to be closer to their daughter and grandson in Rutherfordton. They recently purchased a home in Landrum, and are delighted to be in the Carolinas. Carolyn feels that her experience working in a governmental setting will be very useful in PANGAEA Internet’s non-profit environment, particularly when it comes to meeting the needs of public-sector clients.

 

“I’ll be providing administrative support to our staff and communicating with our customers and I’ll be the first point of contact for anyone who calls our office,” Carolyn says. Among her day-to-day duties will be updating and improving company documentation processes, managing accounts receivable, completing the annual customer satisfaction survey, developing reporting tools to track quality of service, and coordinating external communications, such as the website, Facebook page, and newsletters.

 

Carolyn particularly enjoys the professionalism of the PANGAEA Internet team. “I’m looking forward to being able to help grow our company,” she says.

 

 

What Customers Are Saying
“Polk County Schools has been using PANGAEA as an integral part of our network for almost 10 years.  PANGAEA gives us fast, reliable connections between our schools and our administrative office.  Last month, we lost internet access because of damage to the state’s data network.  Unfortunately the disruption happened on a day when we had almost 150 students scheduled to do state mandated End of Course testing.  Without internet access, we could not administer the test.  PANGAEA came to our rescue with a backup connection to the internet that allowed us to function while the state’s network was being repaired.  Although PANGAEA has always provided us with high quality service at a reasonable price, on this day their service could best be described as Priceless!”-Dave Scherping, Technology Director, Polk County Schools
The Superior Business Internet Service in Polk and Rutherford Counties of Western North Carolina. Serving Tryon, Columbus, Mill Spring, Saluda, Lake Lure, Rutherfordton, Spindale, Forest City, Ellenboro, Bostic and Cliffside.
                                        

 

Rutherford Regional Health System and PANGAEA Internet are recipients of a 2012 Facebook-Rutherford Community Action Grant

November 13, 2012 – Tryon, NC

The $15,000 grant will be used to build infrastructure to connect the hospital hub to Chase Family Care and Insights Psychiatric Resources. This represents phase two in a partnership between Rutherford Regional Health System and PANGAEA Internet to build fiber optic cable to connect the hospital to PANGAEA’s fiber network and to seven RRHS locations throughout the county. Continue reading

PANGAEA Internet Extends Coverage to Saluda

October 17, 2012 – Tryon, NC

A recent expansion of the PANGAEA Internet network means that its speed-of-light service will be available for businesses in the downtown Saluda area in 2013.

“Initially, we are providing service to Polk County government, as well as Saluda Elementary School,” according to PANGAEA Internet Executive Director Ron Walters. “In fact, with this latest expansion, we now provide fiber-optic internet connections to every public and charter school in Polk and Rutherford Counties.”

With the availability of virtually unlimited bandwidth, companies in the downtown Saluda area will have the opportunity to take the internet capabilities of their businesses to a higher level. “While we will not be offering residential service, we will be working to identify and contact potential commercial customers in Saluda in the months ahead,” said Walters. “One of the benefits of our non-profit status is the ability to offer a superior level of service at a very competitive price.”

The PANGAEA Internet network now consists of nearly 200 miles of high speed fiber-optic lines installed throughout Polk and Rutherford Counties. “Our coverage area now spans from Tryon, Saluda, Lake Lure and Columbus in the west, eastward through the Tri-Cities area of Rutherford County, and extends further east to Bostic and Ellenboro, as well as south to Cliffside,” said Walters.

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PANGAEA Internet (pan-GEE-ah) isa non-profit provider of high-speed fiber optic internet service, currently serving nearly 100 customers across Polk and Rutherford Counties, including public school districts, city and county governments, healthcare facilities, and local businesses. Visit us online @ www.pangaea.us, or contact Executive Director Ron Walters at 828-859-3072.

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PANGAEA Internet & Rutherford Regional Health System Awarded Facebook Grant

October 31, 2011 – Tryon, NC
Contacts: PANGAEA Internet: Ron Walters (828-859-3071 or 828-395-1155)

TRYON, NC / October 31, 2011 – PANGAEA Internet (“PANGAEA”) will soon deliver its “Speed of Light” fiber optic internet service to Rutherford Regional Health System (“RRHS”), thanks to a grant from Facebook. RRHS and PANGAEA were awarded $25,000 by George Henry, Facebook Rutherford Data Center Manager, as part of the 2011 Facebook-Rutherford Community Action Grants.

The grant will help improve the quality, efficiency and cost of health care in Rutherford County by providing PANGAEA’s fiber optic connectivity between the RRHS main campus in Rutherfordton and the PANGAEA network. Establishing connectivity will be the first phase of a planned, three-phase project, which will eventually connect the RRHS main campus with seven additional critical RRHS locations throughout Rutherford County.

The grant award enhances an already-strong connection between Facebook and PANGAEA, which is currently installing fiber optic internet service to serve the construction complex located alongside the Facebook Data Center in Forest City. Since 2003, the PANGAEA fiber optic network has expanded to more than 160 fiber route miles serving the major arteries of Polk and Rutherford counties, with approximately 75% of the network located in Rutherford County.

RRHS President and CEO David Bixler and PANGAEA Executive Director Ron Walters received the grant from Henry on Thursday, October 27th, during a presentation at the RRHS main campus. “It’s an exciting day when we can talk about providing and enhancing connectivity to the hospital and the medical community,” Bixler said. “This should further increase the level of service to patients that we serve and physicians who work closely with us. Rutherford Regional Health System looks forward to moving ahead with partners like Facebook and PANGAEA to continually identify ways to increase the quality of life of those who work and live in Rutherford County and the surrounding areas.”

Please visit www.pangaea.us to see the network map, customer testimonials and the PANGAEA contact information or call 828-859-3072.

PANGAEA’S mission is to build an open and cost effective fiber optic network and deliver affordable high-speed Internet connectivity to enhance economic development and improve the quality of life in Polk and Rutherford Counties

PANGAEA Internet is Key Factor in Bringing New Company to Rutherford County

PANGAEA Internet is Key Factor in Bringing New Company to Rutherford County

TRYON, NC / October 13, 2011 – The “speed of light” fiber optic internet service offered by PANGAEA Internet has been cited as a key factor in the selection of Rutherford County by Ameridial, Inc. for the location of their new call center.

Ameridial, Inc. plans to staff their new call center with 50 new employees initially, who will handle inbound customer service calls for a major health insurance company. The new call center will be located at 500 West Street in Spindale. It will initially operate 12 hours per day, seven days per week. Over time, Ameridial plans to make it a 24/7/365 operation, eventually generating up to 300 new jobs for Rutherford County.

To provide the highest possible internet service reliability, PANGAEA Internet will design a custom fiber optic network for Ameridial, which will include two diverse fiber paths connecting the facility to the internet backbone. This interconnection will ensure that if one route fails, the other will activate within 30 seconds, providing continuous service for the Ameridial facility.

The economic boost Ameridial will provide is further indication of the energizing effect that high-speed fiber optic internet service offered by PANGAEA Internet is having on the local economy. “PANGAEA Internet was a key factor for us when we were considering Rutherford County for our new call center,” commented Mark Schmidt, President of Ameridial. “In fact, without high speed fiber, we would not be able to connect to our network and our customers with the bandwidth speeds they require. Having PANGAEA support and connectivity was a must for us.”

“This is another example of how important PANGAEA Internet is to economic development,” according to PANGAEA Internet Executive Director Ron Walters. “Ameridial requires highly reliable high-speed internet service to power their operation. Our fiber optic network provides that capability. In addition, our ability to customize a network which meets their needs will enable them to serve their clients effectively and efficiently, and in turn, create new job opportunities for local residents.”

Please visit www.pangaea.us to see the network map, customer testimonials and the PANGAEA contact information or call 828-859-3072.

PANGAEA’S mission is to build an open and cost effective fiber optic network and deliver affordable high-speed Internet connectivity to enhance economic development and improve the quality of life in Polk and Rutherford Counties

PANGAEA Internet Stimulating Economic Development in NC Foothills

August 29, 2011 – Tryon, NC
Contacts: PANGAEA Internet: Ron Walters (828-859-3072 or 828-395-1155)

PANGAEA Internet Stimulating Economic Development in NC Foothills
Contact: Ron Walters – 828-859-3072

TRYON, NC / August 29, 2011 – Businesses, schools, health care facilities, non-profits and local governments throughout Polk and Rutherford Counties are taking advantage of the “speed of light” internet service offered by PANGAEA Internet to power their organizations to new heights.

As a non-profit service provider, PANGAEA Internet can focus on community needs, rather than the desires of shareholders. Economic development continues to be one of the most critical community needs, and by extending high-speed fiber optic internet service into the area, PANGAEA Internet is energizing the local economy.

A prime example of these efforts is the Mill Spring Agricultural Development Center (MSAC). Formerly an abandoned school building, the MSAC was launched in early 2010 as a resource for education, community service, and agricultural & business development. Since then, sixteen businesses have opened offices at the MSAC. “The availability of PANGAEA fiber-optic internet service has been the main reason for quite a few people moving into the center,” according to Lynn Sprague, MSAC Director. “If we had not had this type of bandwidth available, we would probably not have several of our current tenants.”

Among those tenants is Turner HD Media, a multimedia services company. Turner HD Media works with high definition video and graphics, and collaborates with designers and artists all over the world using PANGAEA Internet’s fiber-optic service. “Files which used to take literally hours to transfer can now be done in just a few minutes,” says Lynn Turner. “The ability to access this type of internet speed has had an amazing impact on our business.”

In September, a public access computer center will open at the MSAC, providing free high-speed access during the center’s operating hours. Grant funding obtained by PANGAEA Internet will provide computers and software for the center. “It’s safe to say that the MSAC is making a significant impact in the Mill Spring community and beyond,” says Ron Walters, PANGAEA Internet Executive Director. “We’re pleased to be affiliated with this important economic development engine.”

PANGAEA Internet (pan-GEE-ah) is a non-profit provider of high-speed fiber optic internet service, currently serving more than 70 customers at over 100 locations across Polk and Rutherford Counties, including public school districts, city and county governments, health care facilities, and local businesses. Visit us online at www.pangaea.us, or contact Executive Director Ron Walters at 828-859-3072.

PANGAEA expands Internet Service to Lake Lure, North Carolina

June 17, 2010– Tryon, NC
Contacts: PANGAEA Internet: Ron Walters (828-859-3071 or 828-395-1155)

PANGAEA expands Internet Service to Lake Lure, North Carolina

June 17, 2010 – PANGAEA Internet, a non-profit business headquartered in Tryon, North Carolina, is pleased to announce that it has expanded its fiber optic network to the Lake Lure area. Effective immediately, all commercial customers that are located on Highway 9 or on Highway 9/64/74A between Larkin’s Restaurant and Chimney Rock Park can access PANGAEA’s “Speed of Light” internet service. Future plans include expanding service availability east on Highway 64/74A, Bills Creek Road and Buffalo Creek Road. Note that PANGAEA does not offer residential service.

“Today’s economy and quality of life are greatly impacted by access to high speed internet and we are extremely excited to bring the benefits of PANGAEA’s community owned network to Lake Lure” commented Ron Walters, PANGAEA Executive Director.

Launched in 2003, PANGAEA has experienced dramatic growth due to the generous funding from foundations, state and local governments, and business partners. It is now operating a robust fiber optic network that cost more than $3 million and includes more than 160 miles of fiber in Polk and Rutherford Counties.

PANGAEA customers include: Polk and Rutherford County Governments; Polk and Rutherford County Schools; the Towns of Tryon, Forest City, Lake Lure and Rutherfordton; Polk County Library; Carolina Foothills Chamber of Commerce; Isothermal Community College; Isothermal Planning & Development; St. Luke’s Hospital; as well as many medical offices and commercial businesses.

Please visit www.pangaea.us to see the network map, customer testimonials and the PANGAEA contact information or call 828-859-3072.

PANGAEA’S mission is to build an open and cost effective fiber optic network and deliver affordable high-speed Internet connectivity to enhance economic development and improve the quality of life in Polk and Rutherford Counties