Payment & Disconnect Policy – Effective June 1, 2021

Fees; Deposits.  Customer is obligated to pay the deposits, fees and monthly fees for the PANGAEA Services as set forth on the Order.  Deposits must be received before installation is scheduled and will appear as an account credit on Customer’s first invoice. Deposits should be paid using PANGAEA’s customer portal at https://customer.e-polk.org or they may be mailed to PANGAEA Internet, P.O. Box 1369, Columbus NC 28722.

Invoicing and Payments.  PANGAEA will email Customer an invoice (reflecting the monthly service period) on the first of each month and invoiced amounts are due on the 21st day of the invoice month. (For example, charges invoiced on January 1st are due on January 21st and will cover the January 1-31 service period.)  Invoice disputes must be submitted in writing to billing@e-polk.org by the 21st day of the invoice month.  All undisputed amounts are due and payable, and must be received by PANGAEA by the 21^st day of the invoice month or late fees will apply.

Failure to Pay; Late Fees.  If Customer fails to pay the monthly charges within twenty-one (21) calendar days of the invoice date, PANGAEA will impose a late fee of 1.5% per month or $10.00, whichever is greater, to the overdue balance.  In addition, PANGAEA may disconnect the PANGAEA Services in the event of any past due balances.  PANGAEA may also charge a service fee for all returned checks and bank card, PayPal, or charge card charge backs, and Customer agrees to pay PANGAEA for such service fees.