Phone: 828-859-3072   |   Email: staff@e-polk.org
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PANGAEA Internet now requires accounts to be set up for automatic recurring payments in order to keep our nonprofit operating costs as low as possible. 

If you haven’t already, please log into the customer portal by July 22, 2024 to add your payment method and select autopay for your debit card, credit card, or bank account, in order to avoid the $5 monthly processing fee. The autopay transaction will process when we issue invoices on the 1st day of each month. (Note: If your account has a credit balance, auto pay will not begin until after the credit balance is exhausted.)

To access the portal page, go to https://customer.e-polk.org

If you’ve never accessed the portal, click on “New Portal User? Register an account here!” Follow the onscreen instructions to gain access to your customer portal.

You may also contact us at 828-859-3072, Option 1, and our billing department will be happy to assist you.

Thank you for working with us to make this change. It will save us (and you) a lot of time once autopay is set-up.

PANGAEA Internet’s nonprofit mission is to deliver affordable, reliable connectivity and services for our region. This mission will enhance economic development, improve the quality of life, and create a broad platform of innovation enabling underserved areas.

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PANGAEA Internet
Our mailing address is:
PO Box 1369 Columbus, NC 28722
Our physical address is:

PANGAEA Internet

37 W Mills Street

Columbus, NC 28722

PANGAEA Internet Celebrates 20 Years! – November 2023

 

                                                                                                 November 13, 2023

PANGAEA Internet Celebrates 20 Years!
On October 7th, PANGAEA celebrated 20 years of dramatically impacting our communities in Polk and Rutherford Counties. The celebration included our Board of Directors, Staff, Partners and Friends.

PANGAEA Internet’s 20th Anniversary Video

Since 2003 we have:
  • Provided high speed fiber optic internet connections for more than 800 locations and wholesale connections enabling service to more than 3,000 additional locations
  • Utilized $5.7 million in grant funds to build the network infrastructure
  • Utilized $1.2 million of PANGAEA operating funds to pay for customer connections to our community network 
  • Realized network up-time of 99.999% and 100% of our customers say they are satisfied or very satisfied with our service
  • Built more than 600 miles of fiber

Current customers include: every public and charter school in Polk and Rutherford counties, seven municipal and two county governments (including libraries and fire stations), Isothermal Community College, St. Luke’s and Rutherford Regional hospitals, as well as dozens of medical offices and pharmacies. In addition we serve hundreds of commercial customers and homes along our fiber route.Please visit www.pangaea.us to see our customer testimonials and learn about our non-profit mission to improve our communities.

Check out PANGAEA’s Testimonial Page to see what everyone is saying about our service.

Tell us how PANGAEA Internet has impacted your organization to be entered into our quarterly drawing to receive a $200 invoice credit.

Review us on Google, Facebook, or from our website.

Refer a Customer

PANGAEA Internet is available to all commercial customers that are near our fiber route (Network Map).

If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200. Click here to submit your referral.   

Product, Billing & Other Questions
Monday – Friday, 8am – 5pm
828-859-3072
staff@e-polk.org
After Hours Support
(877) 859-8219
network@e-polk.org
37 W Mills St, Columbus, NC 28722
Mailing Address:
PO Box 1369, Columbus, NC 28722
www.pangaea.us

 

Customer Announcement – Sonar Invoicing June 2021

 
JUNE 1  INVOICE CHANGE 
 

Dear Customer,

We are excited to help make your experience with PANGAEA Internet even more enjoyable by announcing the launch of our new customer portal! Connecting to the portal will make it easy for you to interact directly with our staff and allows us to keep you informed of important news and updates.

The customer portal gives you quick and convenient access to manage your account, make bill payments, set up automatic recurring payments, view your invoice, and update your contact information.

 
Important items to note beginning June 1, 2021:
  • Your monthly invoices will arrive in your inbox from Pangaeabilling@e-polk.org
  • Due Date Change: Invoices will be emailed on the 1st of the month and are due by the 20th day of the month.
  
When you receive your June 1, 2021 invoice, follow these simple steps to access your new account: To access the new portal page, go to https://customer.e-polk.orgThen click on “New Portal User? Register an account here!”

 
 

Next enter the email address that you are using now into the Email Address Field and click on the blue box labeled Look up Email Address.

 
 

You will receive a new email titled:
“PANGAEA Internet customer portal account creation” Inside this email, click the link and fill out the form with this same email again, create your new username and your new password.

 
 

That’s it! Your new portal user and password will now be setup. Of course, if you have any questions or difficulties while setting up your new portal user, please give us a call at 828-859-3072.

Thank you for your continued partnership, and for being an important part of PANGAEA’s non-profit community-focused mission!

 
 

Business & Product Questions
Ron Walters, Executive Director, (828) 859-3072, ronw@e-polk.org

Service & Support Questions
Ken Griffin, Operations Director, (828) 859-3072, network@e-polk.org
Dana Conner, Network Technician, (828) 859-3072, network@e-polk.org

After Hours Support
(877) 859-8219, network@e-polk.org

Billing & Other Questions
Carolyn Whitehead, Office Administrator, (828) 859-3072, carolyn@e-polk.org

 
Copyright © 2024 PANGAEA Internet, All rights reserved.
You are receiving this email because you are important to us! Our mailing address is:

PANGAEA Internet

PO Box 1369

Columbus, NC 28722

 

 

 

What’s Happening at PANGAEA Internet – September 2020

 

QUARTERLY NEWSLETTER                                                           September 17, 2020

PANGAEA INTERNET IS HAVING A
RECORD-BREAKING YEAR!We’ve added 57 new commercial customers
since the beginning of 2020!

Be on the lookout for our new billboards
and yard signs throughout
Polk & Rutherford Counties . . .
 

Recent Testimonial Winners
Congratulations to
Charles Burgess, Burgess Pittman & Co. of Keller Williams
who received a $200 Invoice Credit! 

Check out PANGAEA’s Testimonial Page to see what everyone is saying about our service.

Tell us how PANGAEA Internet has impacted your organization to be entered into our quarterly drawing to receive a $200 invoice credit.

Review us on Google, Facebook, or from our website.

Support our non-profit mission by shopping at AmazonSmile. When you shop at AmazonSmile, Amazon will donate to E-Polk, Inc. dba PANGAEA Internet.

PANGAEA Internet’s non-profit mission is to deliver affordable, reliable connectivity and services for our region that will enhance economic development, improve the quality of life, and create a broad platform of innovation enabling underserved areas.

Refer a Customer

PANGAEA Internet is available to all commercial customers that are near our fiber route (Network Map).

If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200. Click here to submit your referral.   

Business & Product Questions
Ron Walters, Executive Director, (828) 859-3072, ronw@e-polk.orgService & Support Questions
Ken Griffin, Operations Director, (828) 859-3072, network@e-polk.org
Dana Conner, Network Technician, (828) 859-3072, network@e-polk.org

After Hours Support
(877) 859-8219, network@e-polk.org

Billing & Other Questions
Carolyn Whitehead, Office Administrator, (828) 859-3072, carolyn@e-polk.org

Copyright © 2024 PANGAEA Internet, All rights reserved.
You are receiving this email because you are important to us!Our mailing address is:

PANGAEA Internet

PO Box 1369

Columbus, NC 28722

 

What’s Happening at PANGAEA Internet – March 2020

 

 

QUARTERLY NEWSLETTER                                                               March 19, 2020

PANGAEA Gives Back

Customer Installation Grants – $263.1K since 2009

Fiber optic splicing scholarships = $7.0K since 2014

Learn more about PANGAEA in our 2019 Impact Report 
   
                

On February 6, 2020, Polk and Rutherford Counties experienced a far-reaching internet outage and at least 18,000 were without service. PANGAEA’s customers never even knew it! This is because our network is designed to automatically reroute through an alternate diverse connection. 

Recent Testimonial Winners
Congratulations to
Dr. Robert Rash of Breakthrough Chiropractic
and
Steve Burney of Medicap Pharmacy 
who each received a $200 Invoice Credit! 

Check out PANGAEA’s Testimonial Page to see what everyone is saying about our service.

Tell us how PANGAEA Internet has impacted your organization to be entered into our quarterly drawing to receive a $200 invoice credit.

Review us on Google, Facebook, or from our website.

Support our non-profit mission by shopping at AmazonSmile. When you shop at AmazonSmile, Amazon will donate to E-Polk, Inc. dba PANGAEA Internet.

PANGAEA Internet’s non-profit mission is to deliver affordable, reliable connectivity and services for our region that will enhance economic development, improve the quality of life, and create a broad platform of innovation enabling underserved areas.

Refer a Customer

PANGAEA Internet is available to all commercial customers that are near our fiber route (Network Map).

If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200. Click here to submit your referral.   

Business & Product Questions
Ron Walters, Executive Director, (828) 859-3072, ronw@e-polk.orgService & Support Questions
Ken Griffin, Operations Director, (828) 859-3072, network@e-polk.org
Dana Conner, Network Technician, (828) 859-3072, network@e-polk.org

After Hours Support
(877) 859-8219, network@e-polk.org

Billing & Other Questions
Carolyn Whitehead, Office Administrator, (828) 859-3072, carolyn@e-polk.org

Copyright © 2024 PANGAEA Internet, All rights reserved.
You are receiving this email because you are important to us!Our mailing address is:

PANGAEA Internet

PO Box 1369

Columbus, NC 28722

 

Share Your Thoughts on PANGAEA Internet – Win $300 – August 2019

 

 

Tell us how PANGAEA Internet has impacted your organization.

You will then be entered in a drawing for a chance to win $300 in the form of a gift card, an invoice credit or a charitable donation.
It’s your choice!

Here’s how:

Provide a 2-3 sentence testimonial regarding your PANGAEA Internet service, using one of the three links below. Be sure to include your name and the name of your company.

                                                                        

Contest Rules:

*Entries must be received no later than  August 15, 2019 at 5:00 pm. 

*Previously submitted testimonials may be updated and resubmitted to be eligible for the drawing.

*All submissions will be added into our ongoing quarterly drawing to receive a $200 invoice credit.

*By submitting your testimonial, you give PANGAEA Internet permission to use your comments in its website and other internal and external company communications.

*PANGAEA Internet Directors, Staff and family members are ineligible to enter the drawing.

Copyright © 2024 PANGAEA Internet, All rights reserved.
You are receiving this email because you are important to us!Our mailing address is:

PANGAEA Internet

PO Box 1369
Columbus, NC 28722

 

High-speed connectivity and zero complaints

The service and internet provided by PANGAEA are top-notch. Our company has the business up and running with high-speed connectivity and zero complaints. If you have the option to use PANGAEA we highly recommend it.
Holly Voght, Art Wood Designs LLC, Rutherfordton, NC

No more roaming around the house trying to get a connection and no more dropped meetings

I signed onto PANGAEA mainly because I was unhappy with the business practices of my former provider. The biggest benefit now is that when my work from home adult children visit there is no more roaming around the house trying to get a connection and no more dropped meetings. Everyone in the house can be using devices and stay connected.
Eileen Murphy, Rutherfordton, NC

The only available option that could meet the bandwidth and data usage of my busines

PANGAEA was the only available option that could meet the bandwidth and data usage of my business. Extremely pleased the crew could extend their network down the street to my location.
Robert Hosking, Lyberry LLC, Forest City, NC

I love our new internet service

Thank you for your help in getting internet access to my home. I love our new internet service and wanted to tell each of you thank you for your hard work and dedication in making sure that our needs were met.
Judy Jackson, Mill Spring, NC

Everybody was 5 star

Thanks for the service and the great installers everybody was 5 star . . . appreciate you guys.
Bob Costello, Mill Spring, NC

Fast, Clear, Dependable and Reliable Service

Doing business with faster internet is so much easier. We are able to handle business info and pictures at any time. Fast, clear, dependable and reliable service is what PANGAEA has provided. We are reaching more customers faster and more efficiently and has helped our business grow. Thanks for your service.
Alan Hill, JACA Farms, Bostic, NC

Highly recommended!

PANGAEA has been extremely responsive to all fiber cuts, always resolving within 24 hours or less no matter how severe. The staff at PANGAEA is very friendly and prompt in responding to issues or questions as well as following up for postmortems. Highly recommended!

Mike Thompson, Rutherford County Schools

Happy PANGAEA customer for over 13 years

My name is Tracy Kelley. I’m the IT Director at CooperRiis, a non-profit mental health recovery program. Our main Campus, The Farm, is in Polk County, NC. We have been happy PANGAEA customers for over 13 years. I believe we were one of their first customers.
I wanted to put into words how pleased we have always been to be part of the PANGAEA family. I have only been with the company for about 2 years. In that time, we have called for service twice, both storm related. Both times the service was impeccable. The techs replied within minutes, were polite, informed, and experienced. They knew our system and how it was set up and led us straight to the problem both times.
More recently, we found ourselves in need of more bandwidth than ever. The pandemic forcing us into the new frontier of telemedicine almost instantly. I called and was put in touch with Ron Walters their Executive Director right away. Working with Ron was as easy and productive as working with their wonderful technicians. He made the process easy and kept it inexpensive as well. I could not have been more delighted.
Suffice it to say that I would recommend PANGAEA to any who asked and am quite sure they would be as satisfied as we at CooperRiis have always been.
Tracy Kelley, CooperRiis, Mill Spring, NC

It has been an absolute pleasure

It has been an absolute pleasure to be able to use the network PANGAEA Internet provides! My customers have no problem accessing the internet while waiting for their services to be completed. This is wonderful because many times different cell providers don’t have good service in this section of Rutherford County. Thanks again!
Amy Eitel, Amy’s Hair Design, Forest City, NC

Lightening speeds in the woods

Since we have hooked up with PANGAEA fiber internet we are finally able to order parts and get back to our customers, with lightening speeds in the woods. Before it was like pulling teeth, looking parts up in online catalogs; since they took forever to load on our ancient DSL line .When we moved to the area from FL, three years ago, we knew we would be making a few changes to our business. However, we never dreamt that we would have to suffer with such slow speeds from a well-known company and their horrible customer service. PANGAEA has been a breath of fresh air to work with. From their first initial meeting with us out on our business location to explain what they could provide for our company, the pleasant and easy to work with office staff that seems to be always smiling and friendly. Right down to the professional installation of the fiber line and conduit by some of the most knowledgeable and down to earth guys you’ll ever meet. I can definitely tell you that PANGAEA will blow you away, not only with their speeds but stellar pricing!
We plan on doing a testimonial video as well. Stay tuned !!
Ross Deprey, The Camper Pros, Bostic, NC

PANGAEA cares about their customers

No other company had the ability to give us service. One phone call and a day later, PANGAEA had us up and running. Truly a great company that actually cares about their customers.
Paul Volcy, Trade Management, LLC, Rutherfordton, NC

Our church is able to stream worship services and bible studies

We are so grateful for PANGAEA, especially during these days of social distancing! Our church is able to stream worship services and bible studies for our members and others who want to participate because our “quick connection” is secure. Our online presence wouldn’t be possible without PANGAEA. In this time when our lives are interrupted, our Internet services have kept us connected. Thank you PANGAEA!
Kelly Settlemyre, Spencer Baptist Church, Spindale, NC

No service interruptions

Since the installing of PANGAEA Internet we have had no service interruptions like we had been experiencing with our previous provider. Customer service has been exceptional as well. We highly recommend!
Joseph Mazur, La Strada at Lake Lure, NC

Internet choices were limited and unreliable

We are glad to have PANGAEA service in our area. Internet choices were limited and unreliable. PANGAEA has been installed in our office for a few weeks and we are enjoying fast, reliable internet. They were friendly and prompt getting our service going.
Paula Rogalski, Hands Of Hope For Life, Inc., Forest City, NC

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