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Payment & Disconnect Policy – Effective January 1, 2021

   Methods of Payment:

  • Pay from our website:
  • Pay by mail
  • Pay in person at our Tryon office
  • Bill Pay through your bank
  • (service with monthly fee)

Invoicing Process and Due Date:

  • Customer invoices are emailed on the first business day of the month and are due by the last day of the month in which they were mailed. (Month 1)
  • All outstanding balances on the last day of Month 1 will be assessed a late charge of 1.5% per month. There will be a minimum late payment fee of $10 per month.
  • If account remains unpaid, a past due balance notice is emailed on the first day of Month 2.
  • A pending disconnect notice will be emailed on the 2nd day of Month 3, if the account remains unpaid for Months 1 & 2.
  • If the entire balance is not received by the 9th day of Month 3, the customer’s service will be disconnected the following business day.
  • PANGAEA will recover all company owned equipment within 30 days after disconnection.
  • PANGAEA will pursue collections activity within 30 days after disconnection.
  • In order to reactivate service, the balance must be paid in full along with a $100 reconnection charge.

This policy is in the interest of fairness to all PANGAEA Internet customers. Compliance with the payment rules will avoid the time and expense of special collection procedures, the inconvenience of interrupted service, and allow us to keep our low monthly rates.