Great product, excellent customer service

I cannot even begin to express the level of customer service I received from PANGAEA. Carolyn and Dana were excellent, walked me through the whole process, left no question unanswered. The internet service has been fantastic, I love that there are no hidden fees, the monthly price is what you pay. Great product, excellent customer service–you cannot ask for a better combination in business. PJ Gonzalez, AdjusterPro, Tryon, NC

I can’t say enough good about the rock solid connection

We’ve enjoyed PANGAEA Internet service at our business office (Allrail, Inc.) for many years and at our church for a few (Midway Baptist). I can’t say enough good about the rock solid connection we have at both locations. We experience very consistent speeds, it’s always on, and they provide the highest quality technical service I’ve seen anywhere. On several occasions they’ve went above and beyond to advise us on internal networking setups that were not even part of the service PANGAEA provides. I’m very thankful for this valuable internet service option.

David Swain, Allrail, Inc. & Midway Baptist Church, Rutherfordton, NC

I could not ask for better than PANGAEA

My small web based company recently started using the internet services from PANGAEA. I cannot express in words how awesome the customer service and service has been. My service has never been out and my speed has been efficient and consistent. I could not ask for better than PANGAEA.

Tonya Portis, Puppawrazzis, Rutherforton, NC

We Love PANGAEA

We Love PANGAEA! At Express Motors our internet was slow and would stop completely at least once a week. We love the experience we have had with PANGAEA. Fast and reliable internet for over a year. Thank You.

Tahnia Early, Express Motors, Forest City, NC

A local business that understands customer service

Whenever there has been an issue in the past, which is very seldom, by the time I contact them about the issue, they are already working on it to fix it. Nothing can compare to working with a local business that understands customer service.

Kevin Powell, Tryon Daily Bulletin, Tryon, NC

Team is friendly, knowledgeable and dedicated

You just won’t find a better Internet Service Provider, period. We were so pleased to run across PANGAEA when establishing our business, Allrail, Inc. in Polk County over 10 years ago. The other ISP offerings were insufficient and impersonal, not the case with PANGAEA. Their entire team is friendly, knowledgeable and dedicated to providing the very best in service to us, the customer. We’ve received extensive assistance and network troubleshooting advice on many occasions, even though the issues we experienced had nothing to do with the service provided by PANGAEA. Our service with them is simply, always ON. We highly recommend PANGAEA Internet for your business connectivity needs.

David Swain, Allrail, Inc., Rutherfordton, NC

Fast, reliable, and reasonably priced

PANGAEA is fast, reliable, and reasonably priced. We have been very happy with the internet service and customer service.

Cathy Rogerson, Yetees Design & Screenprint, Mill Spring, NC

Great service with fast speeds

Hi, I’m Dr. Robert Scott Rash of Breakthrough Chiropractic Clinic, PA. Since switching to PANGAEA I get great service with fast speeds to meet the needs of our office. Have been with PANGAEA for the past few years and plan on staying with them in the future.

Dr. Robert Rash, Breakthrough Chiropractic, Spindale, NC

We are glad we found PANGAEA

We just recently started using PANGAEA. We really like it. It is fast and everything is going great. We are glad we found out about PANGAEA.

Theresa Swink, Executive Director, Forest City Housing Authority

What’s Happening at PANGAEA Internet – July 2019

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QUARTERLY NEWSLETTER July 25, 2019

Welcome Dana Conner, Network Technician

We are pleased to announce that Dana Conner has joined the PANGAEA Internet team as a Network Technician. Dana brings a wealth of technical knowledge, business skills, and community relationships to PANGAEA. His focus on customer service will allow PANGAEA to continue to exceed customer expectations and continue our positive community impact.

As many of you know, Dana has been the President of Conner Computer Consultants, Inc. (“CCC”) in Rutherfordton for almost 20 years. For the last several years Dana has transitioned to more of an administrative role at CCC, allowing him to take on these new responsibilities with PANGAEA. The CCC customers will continue to receive the same, high-quality level of service they have come to expect.

We look forward to Dana helping PANGAEA continue our rapid growth and outstanding customer service for the communities of Polk and Rutherford Counties.

3rd Quarter Testimonial Winner

Congratulations to
Tim Mace of Mt. Vernon Cubbard
who received a $200 Invoice Credit!

Check out PANGAEA’s Testimonial Page to see what everyone is saying about our service.

Tell us how PANGAEA Internet has impacted your organization to be entered into our quarterly drawing to receive a $200 invoice credit.

Review us on Google, Facebook, or from our website.

Support our non-profit mission by shopping at AmazonSmile. When you shop at AmazonSmile, Amazon will donate to E-Polk, Inc. dba PANGAEA Internet.

PANGAEA Internet’s non-profit mission is to deliver affordable, reliable connectivity and services for our region that will enhance economic development, improve the quality of life, and create a broad platform of innovation enabling underserved areas.

Refer a Customer

PANGAEA Internet is available to all commercial customers that are near our fiber route (Network Map).

If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200. Click here to submit your referral.

Business & Product Questions
Ron Walters, Executive Director, (828) 859-3072, ronw@e-polk.org

Service & Support Questions
Ken Griffin, Operations Director, (828) 859-3072, network@e-polk.org
Dana Conner, Network Technician, (828) 859-3072, network@e-polk.org

After Hours Support
(877) 859-8219, network@e-polk.org

Billing & Other Questions
Carolyn Whitehead, Office Administrator, (828) 859-3072, carolyn@e-polk.org

What’s Happening at PANGAEA Internet – June 2019

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QUARTERLY NEWSLETTER June 25, 2019

HAVE YOU SPOTTED OUR BILLBOARD?

We would love to hear your feedback!

You can email staff@e-polk.org with any comments or questions.

2019 SCHOLARSHIP RECIPIENT
Fiber Optic 1-2-3 Training Course

Congratulations to Cody Mills of Ellenboro, NC. Cody applied for and received PANGAEA Internet’s $750 scholarship to attend a 4-day Fiber Optic 1-2-3 training course this month.

Cody says, “As a driven learner, I feel like this scholarship will help me further my career goals by providing me with the knowledge necessary to assist in maintaining infrastructure for my employer. It is critical to have personnel properly trained for various issues, especially in a rural area such as Rutherford County. I feel like it would be a great benefit, both to myself and to the community as a whole, for more technicians in the area to be trained in fiber optics.”

2nd Quarter Testimonial Winner

Congratulations to
David Swain of Midway Baptist Church
who received a $200 Invoice Credit!

Check out PANGAEA’s Testimonial Page to see what everyone is saying about our service.

Tell us how PANGAEA Internet has impacted your organization to be entered into our quarterly drawing to receive a $200 invoice credit.

Click HERE to Submit your Testimonial from our website
or
Review us on Google (click the image below).

Support our non-profit mission by shopping at AmazonSmile. When you shop at AmazonSmile, Amazon will donate to E-Polk, Inc. dba PANGAEA Internet.

PANGAEA Internet’s non-profit mission is to deliver affordable, reliable connectivity and services for our region that will enhance economic development, improve the quality of life, and create a broad platform of innovation enabling underserved areas.

Refer a Customer

PANGAEA Internet is available to all commercial customers that are near our fiber route (Network Map).

If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200. Click here to submit your referral.

Business & Product Questions
Ron Walters, Executive Director, (828) 859-3072, ronw@e-polk.org

Service & Support Questions
Ken Griffin, Operations Director, (828) 859-3072, network@e-polk.org

After Hours Support
(877) 859-8219, network@e-polk.org

Billing & Other Questions
Carolyn Whitehead, Office Administrator, (828) 859-3072, carolyn@e-polk.org

Monthly Savings With Much Better Results

I love PANGAEA! Now my guests can work from my rental house in Lake Lure and stay connected. I now stream TV and movies, a big monthly savings with much better results. I have also changed from a land line phone to an internet phone for about $30 a year!! It all works great! I couldn’t be happier.

Patricia Gergen, Lake Lure, NC

What’s Happening at PANGAEA Internet – February 2019

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QUARTERLY NEWSLETTER February 2019

2018 Community Impact Report

Click below to read PANGAEA’s
2018 Community Impact Report

2018 Celebration Dinner

Last month PANGAEA Internet’s board and staff enjoyed an evening to celebrate the many accomplishments of 2018 and the past 15 years.

Testimonial Winners

Congratulations to
Pat Buede of Workforce Benefits Company
and
Tim Barth, Town Manager of Town of Columbus

They each received a $200 Invoice Credit!

See what Pat, Tim and other customers have to say on the Testimonial Page of our website.

Tell us how PANGAEA Internet has impacted your organization to be entered into our quarterly drawing to receive a $200 invoice credit.

Review us on Google (click the image below).

or Submit your Testimonial from our website HERE

Support our non-profit mission by shopping at AmazonSmile. When you shop at AmazonSmile, Amazon will donate to E-Polk, Inc. dba PANGAEA Internet.

PANGAEA Internet’s non-profit mission is to deliver affordable, reliable connectivity and services for our region that will enhance economic development, improve the quality of life, and create a broad platform of innovation enabling underserved areas.

Refer a Customer

PANGAEA Internet is available to all commercial customers that are near our fiber route (Network Map).

If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200. Click here to submit your referral.

Business & Product Questions
Ron Walters, Executive Director, (828) 859-3072, ronw@e-polk.org

Service & Support Questions
Ken Griffin, Operations Director, (828) 859-3072, network@e-polk.org
James Green, Network Technician, (828) 859-3072, network@e-polk.org

After Hours Support
(877) 859-8219, network@e-polk.org

Billing & Other Questions
Carolyn Whitehead, Office Administrator, (828) 859-3072, carolyn@e-polk.org

PANGAEA’s product is excellent! I highly recommend it!

PANGAEA provides excellent internet service at a price competitive with larger companies. We receive better speeds, no lapses in service, and personalized attention when we have questions. More than that, all of PANGAEA’s staff are personable, friendly and always available to assist with questions. PANGAEA’s product is excellent! I highly recommend it!

Tim Marsh, First Baptist Church of Rutherfordton, NC

PANGAEA made the transition seamless

We are extremely excited to be connected to PANGAEA Internet. This summer Barry and I made the decision to make a substantial investment in our office’s IT structure in order to offer the very best cutting edge services, security and privacy protection to our clients. Upgrading to the dependability and affordability of the PANGAEA fiber optic connections was necessary for the security of our project. Ken Griffin and James Green from PANGAEA made the transition seamless. Our partnership with the PANGAEA team is essential to delivering the quality services our clients deserve and expect.

Jo Brown, The Brown Companies, LLC

What’s Happening at PANGAEA Internet – September 2018

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QUARTERLY NEWSLETTER September 26, 2018

200 Customers & Growing!

PANGAEA Internet reached an exciting milestone this summer when The Brown Companies, LLC in Columbus became our 200th Customer. The owners, Barry and Jo Brown, were awarded with a $200 Amazon Gift Card so that they too could share in our celebration! (Pictured below L to R: Ron Walters, PANGAEA’s Executive Director, Jo Brown and Barry Brown)

Jo Brown commented, “We are extremely excited to be connected to PANGAEA Internet. This summer Barry and I made the decision to make a substantial investment in our office’s IT structure in order to offer the very best cutting edge service, security and privacy protection to our clients. Upgrading to the dependability and affordability of the PANGAEA fiber optic connection was necessary for the security of our project. Ken Griffin and James Green from PANGAEA made the transition seamless. Our partnership with the PANGAEA team is essential to delivering the quality services our clients deserve and expect.”

Customer Satisfaction Survey Results

Thank you to all of our customers who participated in our recent Customer Satisfaction Survey. The results were impressive with 100% of our survey respondents stating they are “satisfied” or “very satisfied” with PANGAEA Internet. We also received many customer testimonials, which you can find our our website at www.pangaea.us.

Congratulations to our testimonial drawing winner, Jennifer McCluney of Team CFA Foundation. Jennifer received a $400 invoice credit for her organization. (Pictured above: L-Carolyn Whitehead, PANGAEA’s Office Administrator and R-Jennifer McCluney, Team CFA’s Finance Director)

PANGAEA Provides Broadband Service for
FEI World Equestrian Games

PANGAEA Internet, the leading commercial provider of high-speed fiber optic internet service for Polk and Rutherford counties, was the primary internet services provider for the FEI World Equestrian Games, which was held September 11-23, 2018 at the Tryon International Equestrian Center in Tryon, NC.

Network performance was perfect (100% network uptime)!

Support our non-profit mission by shopping at AmazonSmile. When you shop at AmazonSmile, Amazon will donate to E-Polk, Inc. dba PANGAEA Internet.

PANGAEA Internet’s non-profit mission is to deliver affordable, reliable connectivity and services for our region that will enhance economic development, improve the quality of life, and create a broad platform of innovation enabling underserved areas.

Refer a Customer

PANGAEA Internet is available to all commercial customers that are near our fiber route (Network Map).

If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200. Click here to submit your referral.

PANGAEA Internet Selected to Provide Broadband Service for FEI World Equestrian Games

FOR IMMEDIATE RELEASE

PANGAEA Internet Selected to Provide Broadband Service
for FEI World Equestrian Games

TRYON, N.C. / September 5, 2018 – PANGAEA Internet (PANGAEA), the leading commercial provider of high-speed fiber optic internet service for Polk and Rutherford counties, has been selected as the primary internet services provider for the FEI World Equestrian Games, which will be held Sept. 11-23 at the Tryon International Equestrian Center in Tryon, N.C.

“We are thrilled to play such an important role in the World Equestrian Games,” said Ron Walters, executive director of PANGAEA Internet. “The games will bring unmatched excitement and opportunity to our area and will showcase the region to worldwide visitors.”

The FEI World Equestrian Games, held every four years in the middle of the Olympic cycle, is one of the largest events on the global sporting calendar, combining eight equestrian World Championship-caliber events in one location. This year’s competition marks the eighth edition of the games and the second time they have been held in North America. The event has the potential to be the largest sporting event in North Carolina history—with a projected economic impact of $400 million, 500,000 spectators across 13 days and more than 70 countries represented.

PANGAEA is the primary internet services provider for this year’s venue, the Tryon International Equestrian Center. For the past 12 months, PANGAEA has conducted an extensive network upgrade in order to meet the event’s expected internet demands. “In preparation for the bandwidth demand of the games, PANGAEA has increased our network capacity by a factor of 10 for the month of September,” said Ken Griffin, PANGAEA Internet’s operations director.

PANGAEA Internet (pan-GEE-ah) is a non-profit provider of “Speed of Light” fiber optic internet service. Our network currently serves customers at more than 250 locations across Polk and Rutherford counties, including public school districts, city and county governments, health care facilities and local businesses. Visit us online at www.pangaea.us, or contact Executive Director Ron Walters at 828-859-3072.

Great job guys, thank you

The Site manager at Tryon told me that he was impressed and very happy with the level of service that PANGAEA was providing and that I would be as well. He was correct. Great job guys, thank you.

Ervin Norman, Dover Saddlery, Mill Spring, NC

PANGAEA came thru when others couldn’t

PANGAEA came thru when others couldn’t. We needed enough bandwidth in a remote area for one of our outlying customers. This supported the bandwidth we required for VOIP and Video in a cost effective solution.

Jason Reynolds, Pay-Tel Communications, Inc., Columbus, NC