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PANGAEA Internet now requires automatic recurring payments – June 2024

PANGAEA Internet now requires accounts to be set up for automatic recurring payments in order to keep our nonprofit operating costs as low as possible.

If you haven’t already, please log into the customer portal by July 22, 2024 to add your payment method and select autopay for your debit card, credit card, or bank account, in order to avoid the $5 monthly processing fee. The autopay transaction will process when we issue invoices on the 1st day of each month. (Note: If your account has a credit balance, auto pay will not begin until after the credit balance is exhausted.)

To access the portal page, go to https://customer.e-polk.org

If you’ve never accessed the portal, click on “New Portal User? Register an account here!” Follow the onscreen instructions to gain access to your customer portal.

You may also contact us at 828-859-3072, Option 1, and our billing department will be happy to assist you.

Thank you for working with us to make this change. It will save us (and you) a lot of time once autopay is set-up.

PANGAEA Internet’s nonprofit mission is to deliver affordable, reliable connectivity and services for our region. This mission will enhance economic development, improve the quality of life, and create a broad platform of innovation enabling underserved areas.

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PANGAEA Internet
Our mailing address is:
PO Box 1369 Columbus, NC 28722
Our physical address is:

PANGAEA Internet

37 W Mills Street

Columbus, NC 28722

PANGAEA Internet Celebrates 20 Years! – November 2023

November 13, 2023

PANGAEA Internet Celebrates 20 Years!

On October 7th, PANGAEA celebrated 20 years of dramatically impacting our communities in Polk and Rutherford Counties. The celebration included our Board of Directors, Staff, Partners and Friends.

PANGAEA Internet’s 20th Anniversary Video

Since 2003 we have:

Provided high speed fiber optic internet connections for more than 800 locations and wholesale connections enabling service to more than 3,000 additional locations
Utilized $5.7 million in grant funds to build the network infrastructure
Utilized $1.2 million of PANGAEA operating funds to pay for customer connections to our community network
Realized network up-time of 99.999% and 100% of our customers say they are satisfied or very satisfied with our service
Built more than 600 miles of fiber

Current customers include: every public and charter school in Polk and Rutherford counties, seven municipal and two county governments (including libraries and fire stations), Isothermal Community College, St. Luke’s and Rutherford Regional hospitals, as well as dozens of medical offices and pharmacies. In addition we serve hundreds of commercial customers and homes along our fiber route.Please visit www.pangaea.us to see our customer testimonials and learn about our non-profit mission to improve our communities.

Check out PANGAEA’s Testimonial Page to see what everyone is saying about our service.

Tell us how PANGAEA Internet has impacted your organization to be entered into our quarterly drawing to receive a $200 invoice credit.

Review us on Google, Facebook, or from our website.

Refer a Customer

PANGAEA Internet is available to all commercial customers that are near our fiber route (Network Map).

If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200. Click here to submit your referral.

Product, Billing & Other Questions
Monday – Friday, 8am – 5pm
828-859-3072
staff@e-polk.org

After Hours Support
(877) 859-8219
network@e-polk.org

37 W Mills St, Columbus, NC 28722

Mailing Address:
PO Box 1369, Columbus, NC 28722
www.pangaea.us

Customer Announcement – Sonar Invoicing June 2021

JUNE 1 INVOICE CHANGE

Dear Customer,

We are excited to help make your experience with PANGAEA Internet even more enjoyable by announcing the launch of our new customer portal! Connecting to the portal will make it easy for you to interact directly with our staff and allows us to keep you informed of important news and updates.

The customer portal gives you quick and convenient access to manage your account, make bill payments, set up automatic recurring payments, view your invoice, and update your contact information.

Important items to note beginning June 1, 2021:

Your monthly invoices will arrive in your inbox from Pangaeabilling@e-polk.org
Due Date Change: Invoices will be emailed on the 1st of the month and are due by the 20^th day of the month.

When you receive your June 1, 2021 invoice, follow these simple steps to access your new account: To access the new portal page, go to https://customer.e-polk.orgThen click on “New Portal User? Register an account here!”

Next enter the email address that you are using now into the Email Address Field and click on the blue box labeled Look up Email Address.

You will receive a new email titled:
“PANGAEA Internet customer portal account creation” Inside this email, click the link and fill out the form with this same email again, create your new username and your new password.

That’s it! Your new portal user and password will now be setup. Of course, if you have any questions or difficulties while setting up your new portal user, please give us a call at 828-859-3072.

Thank you for your continued partnership, and for being an important part of PANGAEA’s non-profit community-focused mission!

Business & Product Questions
Ron Walters, Executive Director, (828) 859-3072, ronw@e-polk.org

Service & Support Questions
Ken Griffin, Operations Director, (828) 859-3072, network@e-polk.org
Dana Conner, Network Technician, (828) 859-3072, network@e-polk.org

After Hours Support
(877) 859-8219, network@e-polk.org

Billing & Other Questions
Carolyn Whitehead, Office Administrator, (828) 859-3072, carolyn@e-polk.org

Copyright © 2024 PANGAEA Internet, All rights reserved.
You are receiving this email because you are important to us! Our mailing address is:

PANGAEA Internet

PO Box 1369

Columbus, NC 28722

What’s Happening at PANGAEA Internet – September 2020

QUARTERLY NEWSLETTER September 17, 2020

PANGAEA INTERNET IS HAVING A
RECORD-BREAKING YEAR!We’ve added 57 new commercial customers
since the beginning of 2020!

Be on the lookout for our new billboards
and yard signs throughout
Polk & Rutherford Counties . . .

Recent Testimonial Winners

Congratulations to
Charles Burgess, Burgess Pittman & Co. of Keller Williams
who received a $200 Invoice Credit!

Check out PANGAEA’s Testimonial Page to see what everyone is saying about our service.

Tell us how PANGAEA Internet has impacted your organization to be entered into our quarterly drawing to receive a $200 invoice credit.

Review us on Google, Facebook, or from our website.

Support our non-profit mission by shopping at AmazonSmile. When you shop at AmazonSmile, Amazon will donate to E-Polk, Inc. dba PANGAEA Internet.

PANGAEA Internet’s non-profit mission is to deliver affordable, reliable connectivity and services for our region that will enhance economic development, improve the quality of life, and create a broad platform of innovation enabling underserved areas.

Refer a Customer

PANGAEA Internet is available to all commercial customers that are near our fiber route (Network Map).

If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200. Click here to submit your referral.

Business & Product Questions
Ron Walters, Executive Director, (828) 859-3072, ronw@e-polk.orgService & Support Questions
Ken Griffin, Operations Director, (828) 859-3072, network@e-polk.org
Dana Conner, Network Technician, (828) 859-3072, network@e-polk.org

After Hours Support
(877) 859-8219, network@e-polk.org

Billing & Other Questions
Carolyn Whitehead, Office Administrator, (828) 859-3072, carolyn@e-polk.org

Copyright © 2024 PANGAEA Internet, All rights reserved.
You are receiving this email because you are important to us!Our mailing address is:

PANGAEA Internet

PO Box 1369

Columbus, NC 28722

What’s Happening at PANGAEA Internet – March 2020

QUARTERLY NEWSLETTER March 19, 2020

PANGAEA Gives Back

Customer Installation Grants – $263.1K since 2009

Fiber optic splicing scholarships = $7.0K since 2014

Learn more about PANGAEA in our 2019 Impact Report

On February 6, 2020, Polk and Rutherford Counties experienced a far-reaching internet outage and at least 18,000 were without service. PANGAEA’s customers never even knew it! This is because our network is designed to automatically reroute through an alternate diverse connection.

Recent Testimonial Winners

Congratulations to
Dr. Robert Rash of Breakthrough Chiropractic
and
Steve Burney of Medicap Pharmacy
who each received a $200 Invoice Credit!

Check out PANGAEA’s Testimonial Page to see what everyone is saying about our service.

Tell us how PANGAEA Internet has impacted your organization to be entered into our quarterly drawing to receive a $200 invoice credit.

Review us on Google, Facebook, or from our website.

Support our non-profit mission by shopping at AmazonSmile. When you shop at AmazonSmile, Amazon will donate to E-Polk, Inc. dba PANGAEA Internet.

PANGAEA Internet’s non-profit mission is to deliver affordable, reliable connectivity and services for our region that will enhance economic development, improve the quality of life, and create a broad platform of innovation enabling underserved areas.

Refer a Customer

PANGAEA Internet is available to all commercial customers that are near our fiber route (Network Map).

If a referral from a current PANGAEA customer results in a signed service agreement, we will credit your PANGAEA invoice $200. Click here to submit your referral.

Business & Product Questions
Ron Walters, Executive Director, (828) 859-3072, ronw@e-polk.orgService & Support Questions
Ken Griffin, Operations Director, (828) 859-3072, network@e-polk.org
Dana Conner, Network Technician, (828) 859-3072, network@e-polk.org

After Hours Support
(877) 859-8219, network@e-polk.org

Billing & Other Questions
Carolyn Whitehead, Office Administrator, (828) 859-3072, carolyn@e-polk.org

PANGAEA Internet

PO Box 1369

Columbus, NC 28722

Share Your Thoughts on PANGAEA Internet – Win $300 – August 2019

Tell us how PANGAEA Internet has impacted your organization.

You will then be entered in a drawing for a chance to win $300 in the form of a gift card, an invoice credit or a charitable donation.
It’s your choice!

Here’s how:

Provide a 2-3 sentence testimonial regarding your PANGAEA Internet service, using one of the three links below. Be sure to include your name and the name of your company.

Contest Rules:

*Entries must be received no later than August 15, 2019 at 5:00 pm.

*Previously submitted testimonials may be updated and resubmitted to be eligible for the drawing.

*All submissions will be added into our ongoing quarterly drawing to receive a $200 invoice credit.

*By submitting your testimonial, you give PANGAEA Internet permission to use your comments in its website and other internal and external company communications.

*PANGAEA Internet Directors, Staff and family members are ineligible to enter the drawing.

PANGAEA Internet

PO Box 1369

Columbus, NC 28722

High-speed connectivity and zero complaints

The service and internet provided by PANGAEA are top-notch. Our company has the business up and running with high-speed connectivity and zero complaints. If you have the option to use PANGAEA we highly recommend it.
Holly Voght, Art Wood Designs LLC, Rutherfordton, NC

No more roaming around the house trying to get a connection and no more dropped meetings

I signed onto PANGAEA mainly because I was unhappy with the business practices of my former provider. The biggest benefit now is that when my work from home adult children visit there is no more roaming around the house trying to get a connection and no more dropped meetings. Everyone in the house can be using devices and stay connected.
Eileen Murphy, Rutherfordton, NC

PANGAEA Internet now requires automatic recurring payments – June 2024

PANGAEA Internet Celebrates 20 Years! – November 2023

Customer Announcement – Sonar Invoicing June 2021

What’s Happening at PANGAEA Internet – September 2020

What’s Happening at PANGAEA Internet – March 2020

On February 6, 2020, Polk and Rutherford Counties experienced a far-reaching internet outage and at least 18,000 were without service. PANGAEA’s customers never even knew it! This is because our network is designed to automatically reroute through an alternate diverse connection.

Share Your Thoughts on PANGAEA Internet – Win $300 – August 2019

Tell us how PANGAEA Internet has impacted your organization.

You will then be entered in a drawing for a chance to win $300 in the form of a gift card, an invoice credit or a charitable donation.
It’s your choice!

Here’s how:

High-speed connectivity and zero complaints

No more roaming around the house trying to get a connection and no more dropped meetings

The only available option that could meet the bandwidth and data usage of my busines

I love our new internet service

Everybody was 5 star

tiffany

On February 6, 2020, Polk and Rutherford Counties experienced a far-reaching internet outage and at least 18,000 were without service. PANGAEA’s customers never even knew it! This is because our network is designed to automatically reroute through an alternate diverse connection.

Tell us how PANGAEA Internet has impacted your organization.

You will then be entered in a drawing for a chance to win $300 in the form of a gift card, an invoice credit or a charitable donation. It’s your choice!

Here’s how:

You will then be entered in a drawing for a chance to win $300 in the form of a gift card, an invoice credit or a charitable donation.
It’s your choice!