Customer Announcement – Sonar Invoicing June 2021

JUNE 1 INVOICE CHANGE

Dear Customer,

We are excited to help make your experience with PANGAEA Internet even more enjoyable by announcing the launch of our new customer portal! Connecting to the portal will make it easy for you to interact directly with our staff and allows us to keep you informed of important news and updates.

The customer portal gives you quick and convenient access to manage your account, make bill payments, set up automatic recurring payments, view your invoice, and update your contact information.

Important items to note beginning June 1, 2021:

Your monthly invoices will arrive in your inbox from Pangaeabilling@e-polk.org
Due Date Change: Invoices will be emailed on the 1st of the month and are due by the 20^th day of the month.

When you receive your June 1, 2021 invoice, follow these simple steps to access your new account: To access the new portal page, go to https://customer.e-polk.orgThen click on “New Portal User? Register an account here!”

Next enter the email address that you are using now into the Email Address Field and click on the blue box labeled Look up Email Address.

You will receive a new email titled:
“PANGAEA Internet customer portal account creation” Inside this email, click the link and fill out the form with this same email again, create your new username and your new password.

That’s it! Your new portal user and password will now be setup. Of course, if you have any questions or difficulties while setting up your new portal user, please give us a call at 828-859-3072.

Thank you for your continued partnership, and for being an important part of PANGAEA’s non-profit community-focused mission!

Business & Product Questions
Ron Walters, Executive Director, (828) 859-3072, ronw@e-polk.org

Service & Support Questions
Ken Griffin, Operations Director, (828) 859-3072, network@e-polk.org
Dana Conner, Network Technician, (828) 859-3072, network@e-polk.org

After Hours Support
(877) 859-8219, network@e-polk.org

Billing & Other Questions
Carolyn Whitehead, Office Administrator, (828) 859-3072, carolyn@e-polk.org

PANGAEA Internet

PO Box 1369

Columbus, NC 28722