FOR IMMEDIATE RELEASE
PANGAEA Internet’s Extreme Reliability Results in Extreme Customer Satisfaction
TRYON, NC / December 12, 2013 – PANGAEA Internet (PANGAEA), the leading commercial provider of high-speed fiber optic internet service for Polk and Rutherford Counties, has undertaken significant network modernization efforts in recent years. Those efforts have led to a tremendous improvement in network performance and customer satisfaction, resulting in a fiber optic network with 99.995% uptime in 2013.
Keys to Extreme Network Reliability
- Two bandwidth providers
- Diverse fiber routes to Charlotte
- Back up equipment and generators
- Local support on call 24×7
99.995% uptime = less than 27 minutes of downtime per year!
With unbeatable speed and virtually flawless performance, their customers have made it clear that PANGAEA provides tremendous value. In a recent customer satisfaction survey, 95% of responding PANGAEA customers rated their performance and value as Excellent or Above Average.
In the same survey, 100% of respondents said they would be very or extremely likely to recommend PANGAEA to others and 100% rated PANGAEA’s responsiveness as Excellent or Above Average.
“We have worked diligently to make PANGAEA Internet the fastest and most reliable provider of high-speed internet service in Polk and Rutherford Counties,” said Stu Davidson, Operations Director of PANGAEA Internet. “Our 99.995% uptime rating proves that our approach works. As a non-profit company, we are able to commit our resources to improving our network infrastructure, allowing us to provide excellent service and exceptional value to our customers and our community.”
